Here are all of the posts tagged ‘Skype’.
Monitoring Social Media 09 is taking place in London this coming Tuesday. The organiser, Luke Brynley-Jones, talks about the inspiration for the event and what it aims to achieve.
In the dying days of the summer, Asi Sharabi wrote a late night rant about the state of social media monitoring. He directed his anger squarely at the many social media monitoring services that have emerged in recent years, highlighting dodgy results, issues with data, limitations in sentiment detection and often somewhat overblown claims of what can be achieved.
As it turns out, Asi wasn’t alone in his frustration. His post struck a chord with people that resonated across the blogosphere. The debate began and is now up to 50 comments on his original post. Suppliers, agencies, brands, bloggers and data-heads: everyone seems to have chimed in with their views, gripes and come-backs. It was this frenzied discussion that led me to believe there was room for a conference that focuses squarely on social media monitoring, it’s goals, it’s potential, how it works, whether it works, it’s impact on organisations, it’s costs and how to gauge ROI.
Tuesday’s MSM09 will not be a typical social media conference. We won’t have a spew of incumbent-funded sales pitches. We aren’t beholden to any particular viewpoint. In our lead Panel discussion “What’s Wrong with Social Media Monitoring Services?”, Asi will be joined by Amelia Torode (of Compare the Meerkat renown) to debate the issues with the CEO’s of two leading monitoring services, Mark Rogers (Market Sentinel) and Nick Koudas (Sysomos). Equally we won’t have any long, self-obsessed presentations. Our speakers get just 20 mins to make clear points and recommendations before the mic is wrestled off them.
While our focus is on monitoring and measurement, we also plan to cover important related topics, such as: the truth about data (sources, quality and accuracy); monitoring for reputation management; and “beyond brand”, i.e. how to implement monitoring as a key business process. One of the things I heard repeatedly during my consultation process was the need for experience-sharing and case studies, so we will also have a number of “live” case studies on the day and be providing attendees with a pack of case studies to read through (or watch) afterwards.
One of our “live” case studies will be provided by We Are Social’s very own Robin Grant. He will be spilling the beans about their work with Skype – explaining how they helped Skype to set-up and run their own real-time social media listening and responding programme, which tools and methodologies they used and how this helped the world’s leading VoIP provider contain a major crisis. Other “live” case studies include, Chris Thomas from The Conversation Group – who will present a social media-driven competitive analysis of the launch of the first Google Android phone – and Celia Pronto, Marketing Director of STA Travel, who will demonstrate how her team embraced social media monitoring and reaped the benefits.
Lastly, we will have a bunch of tools for attendees to try out. Visible Technologies, Brandwatch and White Vector (to name a few) will be showing off their wares in the break-out room. Hopefully, at the very least, we’ll save a few people the tiresome process of beauty pageants by getting these guys in one room. Hope you can make it!
Luke has kindly offered We Are Social readers a 10% discount on the MSM09 £195 ticket price, by entering the discount code MSM0910 when buying a ticket direct from the MSM09 site.
Yesterday evening the shortlist was announced for this year’s BIMA Awards. We’re pleased to say that we’ve been shortlisted 4 times, for the This is Now campaign we did with Ford and for our work with Skype, helping them listen and respond in social media.
We’re chuffed to be in such great company, with AKQA leading the field with 6 shortlisted entries, DDB in second place with 5, and us in joint 3rd with LBi, ahead of others like Wieden+Kennedy and Agency Republic. Keep your fingers crossed for us on the evening of the 19th November, when the winners will be announced…
Update: We’ve been shortlisted for the 5th time, this time in the Best Blog category, which is being decided by a public vote.
Twitter is on every lips at the moment: tales of towering growth battle with news of celebs twittering the night away while the rest of the world learns about worldwide events on their Tweetdeck.
So it’s not a very big surprise that the latest marketing campaigns all use Twitter: yesterday Andrew McCormick of Revolution Magazine mentioned the creative WB Harry Potter Twitter campaign, while US TV show Dollhouse has decided to promote the release of the series on DVD with “Twitter-enriched banners”.
It’s no wonder that entertainment brands are particularly active (and successful) on this front. Entertainment is by essence a very social activity, a powerful way to identify and connect with your peers. So when your key-target happens to be Gen Y or early-adopters who are more than likely to be thirsty for any kind of additional experience then the path is wide open to experiment with all sorts of social media tools and engage with followers. Interestingly enough they’re called fans and not customers.
TV shows and bands have been very active on that front, leading the community activation with Twitter character profiles, blogs, forums, online and offline games including ARGs (only last week fans of Muse managed to get the band’s ARG to the sixth most popular trends on Twitter). And when expectations are not met, the backlash can be pretty strong, with rumours claiming that Brüno is facing a box-office drowning due to calamitous Twitter reviews (Update: also see what effect Twitter had on Inglourious Basterds).
Social media activation by the entertainment industry acts as a magnifying glass of what’s happening elsewhere: there are lots of other brands out there, they don’t necessarily connect with their customers by creating a convoluted ARG but they engage daily with their customers, just as we do for Skype.
Charlene Li has just released her ENGAGEMENTdb report which analyses the engagement of company in social media and correlates it to financial performance. Some of the findings are very interesting, especially when analysing the scores by industry. Of course there are some justified reservations (Patricio Robles has voiced most of them). However what I would like to keep from this report is that no matter what solution is chosen, companies have to find the mix of social media that works for them.
Best pratices and reports can give an idea of what’s happening out there, set benchmarks and reassure shareholders, but in the end customers are out there, waiting to be talked to in a human way which will both improve their customer experience and with which they can identify (and not simply for financial reasons). So go out there and try it, you’ll see social media is not that scary
They’re also not the sort of company you would immediately assume would be ahead of the curve in terms of social media – they’re the world’s largest multi-channel home electronics retailer (similar to Currys or Comet in the UK) who have recently made moves into Europe with the acquisition of 50% of Carphone Warehouse’s European stores (and with rumours they may go further than that).
It’s also worth finding out more about Best Buy Connect, Blue Shirt Nation (a community for Best Buy Employees), how they use customer reviews, their recently launched API and looking at how they use their own forums and Get Satisfaction to support their customers.
Let’s finish with a 4 minute video looking at Best Buy’s internal use of social media followed by a 20 minute interview with Best Buy’s CEO Brad Anderson talking about the issues in detail:
eMarketer have released a new report, “UK Social Media: Joining the Conversation” which is a useful compendium of the latest stats on social media usage in the UK, along with some spot-on commentary and advice from the author of the report, Karin von Abrams:
No commercial enterprise can afford to ignore social media
As part of her research for the report, Karin conducted an interview with me which she’s been kind enough to let me publish here:
A few weeks ago Chris introduced you to our fancy new headquarters, but today’s blog post is all about people!
We have a team of five-star account executives that you probably all discovered through our Flickr photostream already but I thought today was a good time as any to introduce them properly.
Ladies first… Melina just joined us last week from Sweden where she studies communications for new media at the Medieinstitutet in Stockholm. Melina previously worked in a PR-agency in Sweden and likes to study social psychology as a hobby. Melina would have loved to be a tattoo-artist but admits she can’t draw so she’ll happily stick to social media. As she loves England, it’s a good thing she’s working for us here in London!
Nicolas has a BA from Paris-Dauphine University and is studying for his master in Management at Audencia Business School. Nicolas has an international background: he lived in Poland, France and in London and takes part in many students associations. He has been working with Peter on Skype.
Bertrand previously worked in an online marketing agency in Paris. Bertrand is passionate about music and shares his musical discoveries on his blog Sunday Mornings. If you want to listen to some brand new sounds, it’s the place to go! He has travelled a lot and worked throughout Europe including Iceland so he knows all about local delicacies like Kókómjólk. Bertrand has been working with me on Ford – This is Now.
So one final word. Despite what you could think of the picture Barack Obama is NOT our new account executive. Nicolas, Melina and Betrand are not convicts and they do not play in a film selected at Sundance 09 either.
Welcome to We Are Social!
It took me and the team three days to recover from organising the Twestival but here we are, back to London and to work so here is our summary of the first ever Twestival in Paris…
Last Thursday morning, as most of us were just waking up in Paris and in Europe, on the other side of the world Nathan (@deliciousmedia) was already welcoming the first participants of the Sydney Twestival. Later on that day, part of the We Are Social team i.e. Robin (@RobinGrant), Chris (@qwghlm), Nicolas (@NicolasKinski) and Christian (@Mehme7) were getting ready to attend the London Twestival whilst Violette (@_vio_), Camille (@CamilleJ), Bertrand (@Bertrand) and myself (@MeToo) were finalising the last details for the Twestival Paris…
As I’ve already mentioned on this blog, blogging is very big in France, and so are bloggers meetups. But this Twestival was clearly one of the first time that Parisian users of Twitter were gathering in real life and that’s what made it interesting. Altogether, we had about a hundred Twitter users joining us at the Hard Rock Café Paris, and we were lucky enough to say hi to our friends attending the other Twestival in London, Lille and Clermont-Ferrand via a Skype video call during the evening. The evening carried on until 1am, with an open bar (of course!), a live concert of the band 1973 (including a backstage concert!) and a raffle with lots of goodies from laFraise, Skype, Moo , Spreadshirt, EBG and Artoyz to win…
We had a brilliant night – although obviously slightly stressful because we were organising it but we met lots of very nice users of Twitter from Paris and the surrounding area, and judging by the number of DMs and emails people have been sending us since, this first Twestival Paris was a great success. So thank you all for attending and helping us raise money for charity: water!