Here are all of the posts tagged ‘Monitoring Social Media 09’.
Monitoring Social Media 09 is taking place in London this coming Tuesday. The organiser, Luke Brynley-Jones, talks about the inspiration for the event and what it aims to achieve.
In the dying days of the summer, Asi Sharabi wrote a late night rant about the state of social media monitoring. He directed his anger squarely at the many social media monitoring services that have emerged in recent years, highlighting dodgy results, issues with data, limitations in sentiment detection and often somewhat overblown claims of what can be achieved.
As it turns out, Asi wasn’t alone in his frustration. His post struck a chord with people that resonated across the blogosphere. The debate began and is now up to 50 comments on his original post. Suppliers, agencies, brands, bloggers and data-heads: everyone seems to have chimed in with their views, gripes and come-backs. It was this frenzied discussion that led me to believe there was room for a conference that focuses squarely on social media monitoring, it’s goals, it’s potential, how it works, whether it works, it’s impact on organisations, it’s costs and how to gauge ROI.
Tuesday’s MSM09 will not be a typical social media conference. We won’t have a spew of incumbent-funded sales pitches. We aren’t beholden to any particular viewpoint. In our lead Panel discussion “What’s Wrong with Social Media Monitoring Services?”, Asi will be joined by Amelia Torode (of Compare the Meerkat renown) to debate the issues with the CEO’s of two leading monitoring services, Mark Rogers (Market Sentinel) and Nick Koudas (Sysomos). Equally we won’t have any long, self-obsessed presentations. Our speakers get just 20 mins to make clear points and recommendations before the mic is wrestled off them.
While our focus is on monitoring and measurement, we also plan to cover important related topics, such as: the truth about data (sources, quality and accuracy); monitoring for reputation management; and “beyond brand”, i.e. how to implement monitoring as a key business process. One of the things I heard repeatedly during my consultation process was the need for experience-sharing and case studies, so we will also have a number of “live” case studies on the day and be providing attendees with a pack of case studies to read through (or watch) afterwards.
One of our “live” case studies will be provided by We Are Social’s very own Robin Grant. He will be spilling the beans about their work with Skype – explaining how they helped Skype to set-up and run their own real-time social media listening and responding programme, which tools and methodologies they used and how this helped the world’s leading VoIP provider contain a major crisis. Other “live” case studies include, Chris Thomas from The Conversation Group – who will present a social media-driven competitive analysis of the launch of the first Google Android phone – and Celia Pronto, Marketing Director of STA Travel, who will demonstrate how her team embraced social media monitoring and reaped the benefits.
Lastly, we will have a bunch of tools for attendees to try out. Visible Technologies, Brandwatch and White Vector (to name a few) will be showing off their wares in the break-out room. Hopefully, at the very least, we’ll save a few people the tiresome process of beauty pageants by getting these guys in one room. Hope you can make it!
Luke has kindly offered We Are Social readers a 10% discount on the MSM09 £195 ticket price, by entering the discount code MSM0910 when buying a ticket direct from the MSM09 site.
After speaking at NMA Live’s Twitter for Brands, the IAB’s Travel Forum and Simon’s keynote on measuring online political behaviour, all in the last few weeks, it seems we have an even more relentless schedule of speaking engagements coming up over the next couple of months. On the off chance you might actually want to tag along, I thought it worth telling you about them in advance…
ad:tech, London, Tuesday 22nd September
I’m participating on an IAB hosted panel at ad:tech looking at “what to do when things go bad: the power of reactive social media” alongside Nick Jones, Director of Interactive Services at the COI and others. This is free to attend, so get yourself down to Olympia for 3pm tomorrow.
Drinks and Digital Marketing Summit, London, Tuesday 22nd September
The impact of social media on the drinks industry is up for discussion on a panel with wine bloggers and drinks marketers that I will be part of at the The Charlotte Street Hotel. It’s rumoured that Oz Clarke will be in the audience, so get yourself an invite and I’ll see you there at 6:30pm tomorrow.
IPA Social, London, Tuesday 6th October
Ok, so we’re not actually part of the line-up, but Nathan, Sandrine, Leila, Simon, Seb and myself will be there to contribute to the debate (as we were last time). The evening has the potential to go down in history as the moment adland woke up to social media. Whatever happens, you don’t want to miss it.
Silverpop EMEA Client Summit, London, Thursday 8th October
Silverpop’s Client Summit is invite only, if you are going along, I’ll be speaking in the afternoon
Social Media in Business, London, Friday 23rd October
I’ll be part of a panel debate on “The Future of Social Media” towards the end of the day, but the sessions they’ve got on beforehand look great – so grab a ticket now.
Media140, London, Monday 26th October
Gareth Jones, Revolution’s Editor and Mel Exon, Managing Partner of BBH Labs and I are on the opening panel, “Can you change a brand in 140 characters?” . If you can at all make it to this event, I’d advise you to – the previous Media140 conference was brilliant and this one looks even better.
Understanding Digital Creative, Dublin, Thursday 5th November
I’ll be heading to Dublin to speak at Understanding Digital Creative, an evening event that forms part of ICAD‘s Design Week, alongside the chaps from Agenda 21 and Folk Creative.
Monitoring Social Media 09, London, Tuesday 17th November
At Monitoring Social Media 09 I’ll be talking about how we helped Skype set-up and run their real-time social media listening and responding programme. This is the first conference in Europe dedicated to this topic – it will be good to delve deep into the issues…
Account Planning Group Sweden, Stockholm, Wednesday 18th November
The Swedish account planning community invited me to Stockholm for the evening to sprinkle a bit of the We Are Social fairy dust as part of their series of events on planning in a digital world.
Interactive Advertising Festival, Madrid, Wednesday 25th November
I’ll be in Madrid for IAB Spain‘s Interactive Advertising Festival, running a 100 person(!) workshop on Social Media (let’s hope their English is good, as my castellano is non-existent).
The Battle of Big Thinking, London, Thursday 26th November
Sandrine is a contestant in Campaign and the Account Planning Group‘s Battle of Big Thinking, up against people like Jonathan Mildenhall, Coca-Cola’s VP of global advertising strategy and creative excellence, Guy Murphy, JWT’s worldwide planning director, Rick Vlemmiks, British Gas’ marketing director, Robin Wight, chairman of the Engine Group and Will Harris, Nokia UK’s marketing director. As you can see, she’ll be up against some formidable opposition – however it pans out, you’re guaranteed “a year’s thinking in a day”.