Hello, we are social. We’re a global conversation agency, with offices in London, New York, Paris, Milan, Munich, Singapore, Sydney & São Paulo. We help brands to listen, understand and engage in conversations in social media.
We’re a new kind of agency, but conversations between people are nothing new. Neither is the idea that ‘markets are conversations’.

We’re already helping adidas, Heinz, Unilever, Heineken, eBay, Jaguar, Intel, Moët & Chandon & Expedia.

If you’d like to chat about us helping you too, then give us a call on +44 20 3195 1700 or drop us an email.

Facebook’s Teen Problem

by Jason Mander in News

GlobalWebIndex’s latest figures reveal mixed news for Facebook. It’s still number one in the social networking world, but half of its members say they’re using it less frequently – a figure which rises to two thirds among the key teen demographic. Jason Mander, Head of Trends at GlobalWebIndex, exclusively talks us through some of the key findings from the new GlobalWebIndex Social report.

In the last few months, it’s been common to see reports which attack Facebook and claim that it’s losing its relevance and popularity. Although there’s no easier way to grab attention and headlines, this simply isn’t true. The fact remains that no other social network can currently offer a comparable reach, no other social network has such consistent popularity across countries and no other social network is integrated so comprehensively within the infrastructure of the internet (e.g. via “like” buttons).

Our latest results in fact show that, outside of China, more than four fifths (83%) of online adults are members of Facebook, while close to half (47%) consider themselves to be actively using the network. For a service which is now more than ten years old, this is an extremely impressive achievement.

Facebook can also claim the best engagement rate: more than half (54%) of Facebook’s users are logging in more than once a day – a figure which puts it 20 percentage points ahead of second-placed Twitter. And, along with all other social networks, it enjoyed a boost in active usage during the World Cup as the tournament became a major online talking (and sharing) point.

So, all’s rosy in the Facebook garden, then? Well, not quite. Facebook does have some clear challenges to face. Firstly, usage continues to become more passive in character as users turn to other platforms like Pinterest, Instagram and messaging apps to carry out behaviors that were once hosted directly on Facebook itself.

Over the last six quarters, the numbers messaging friends on a 1-to-1 basis have dropped by 20 percentage points, there’s been a 17-point drop in updating one’s profile status, a 10-point drop in uploading videos and – perhaps most starkly of all – a 24-point decrease in photo uploading. People are still visiting Facebook, but they’re doing fewer things once there.

More worryingly for Facebook, there’s a boredom factor at work too. When GWI surveyed nearly 12,500 Facebook members in the UK and USA, some 50% said that they were using the site less than they used to. The top reason was that members were simply less interested in it than they used to be (45%). But more than a third (37%) claimed to be bored of Facebook and close to a fifth (18%) think that the site is no longer as cool as it once was. Privacy concerns loom large too, with nearly 3 in 10 saying that they don’t believe Facebook is secure or private enough – something which might help to explain why Facebook recently released a Tor hidden version of its site.

Even more critically, it’s among the most coveted but fickle teen demographic where pretty much all of these figures peak. Nearly two thirds of this audience say they are using Facebook less than they used to. But while they under-index on saying that they’re spending less time on social networks generally, they then over-index on almost all of the specific anti-Facebook options (including being bored of it and using alternative types of networks instead). Put simply, teens are less likely than others to be moving away from social networks as a genre but more likely than other audiences to be moving away from Facebook.

Take a glance at the figures for other platforms and its clear which services are benefitting from this. In the last six months, Tumblr (+120%), Pinterest (+111%) and Instagram (+64%) have been the fastest growing platforms (compare that to Facebook, which grew by just 2%, and the difference in momentum is clear).

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Tumblr and Instagram also have by far the youngest audiences – 38% and 37% of their respective users fall within the 16-24 demographic, with more than 70% of their audiences being under the age of 35. In contrast, Facebook has the oldest audience of any major network, with nearly a quarter of users over the age of 45. Even LinkedIn has a younger overall profile.

In the messaging space, meanwhile, Snapchat is not just the fastest growing app, it’s also the one with the youngest user base. Worldwide, teens are more than 2.5 times as likely to be Snapchatting as the average internet user, but this figure rises much, much higher in certain countries – with Snapchat performing much more strongly in Europe and North America than in the other world regions. In some countries, Snapchat has in fact become more popular with teens than either Facebook Messenger or WhatsApp – something which helps to explain why the service which so famously refused Facebook’s advances remains a serious thorn in its side.

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Of course, some caveats are needed here; Facebook is still top, after all, and not many teens have actually left it. Similarly, Facebook doesn’t need its users to love it; its Atlas platform and its ad-based revenues are underpinned by the proposition of reaching specific audiences. So, as long as membership and visitation rates remain strong or on the rise – as they are – profits will follow. Nevertheless, ten years ago Facebook was the site that any teen wanted to be on; now, Facebook has become the opposite – it’s lost a serious part of its appeal among this key demographic. And you can expect to see it launching a range of new features and tools in the coming months in a bid to counter this trend. 

Note: GlobalWebIndex conducts quarterly research across 32 markets, representing nearly 90% of the global internet audience. It surveys more than 170,000 internet users per year, including 30,000 in both the US and UK. Download a free summary of the new GlobalWebIndex Social Q3 report here.

We Are Social’s Monday Mashup #237

by Nick Mulligan in News

Promotional posts to lose organic Facebook reach
Uh oh, organic reach on Facebook is about to drop again. The network has announced that any “overly promotional” posts will suffer – that’s those which push people to buy a product, install an app or enter a competition, among others. Our very own Robin Grant spoke to Marketing Week about the changes:

Brands are producing more content than ever, but News Feeds only have limited inventory – the obvious solution for Facebook is to sell eyeballs to the highest bidder. That doesn’t mean that producing quality content is no longer a priority, as engaging content will get the lion’s share of the little organic reach available, but more importantly drive media efficiency, maximising the effectiveness of Facebook spend.

Digiday was quick to point out that organic reach isn’t dead yet. Brands can still reach 25% of their audience per month, especially if they’re producing high quality content. The importance of that last point is highlighted in the below graph.

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Facebook adds Yelp-like ‘Places’ feature
Facebook has added a feature called ‘Places’, which collates and showcases ratings and locations of local businesses. Now, we don’t want to start any rumours, but it’s pretty Yelp-y. Looks like there’s a new pair of rivals in town.

Facebook creating ‘enterprise social network’
If there’s one problem with Facebook, it’s too many friends and not enough colleagues. Thankfully, Facebook is working on a new network, ‘Facebook at Work’, which will allow everything from internal messaging to document collaboration. Hopefully it won’t be another outlet for your boss’s baby photos.

Twitter responds to stock price fall
What do you do when your stock price plummets? Well, if you’re Twitter, a whole host of things. First things first, the network has pointed out the value of its “logged out” audience, which it numbers at 500 million unique visitors every month.

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CEO Dick Costolo also announced a number of updates to the way the platform works. First of all is something called ‘Instant Timeline’, which will make it easier for new users to find and follow the accounts relevant to them. There are also going to be better video capabilities in the main app, tweaks to celeb pages and users will be shown the most popular messages they missed from their network when not logged in. Finally, direct messages are going to change – you’ll be able to share tweets within them.

WeChat adds 30 million users
WeChat has reached 468 million monthly active users, which is a lot, isn’t it? However, growth is slowing – 6.8% in Q3 2014, down from 10.6% the previous quarter.

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YouTube plans premium music service
YouTube is launching a paid music subscription service, through which users can stream high-quality, ad-free music and music videos. It’s also adding a new way to discover full albums, with discographies listed on artist pages.

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Pinterest plans to position itself as pre-search engine
Pinterest has a vision. It’s hoping to become a resource for people who have the faintest hint of an idea, long before they’d use a search engine. This was made clear in a presentation by head of engineering, Michael Lopp, using slides like the below.

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Updates to Instagram
Instagram has made a couple of changes. First of all, you can now go back and edit captions on posts, particularly useful for typos/failed jokes. It’s also added a new ‘People’ tab to the Explore section, where users can see any accounts that may be of interest to them.

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Oily bum ‘breaks the internet’
A famous woman showed people her bum and everyone wanted to get involved. Brands especially.

Banana Republic joins the We Are Social club
We Are Social has partnered with Banana Republic in the US on social media strategy, activations and community management. So far, work has included #thenewBR, a campaign to promote the autumn range through influencers and contests, as well as #ShareHappy, through which users could tweet @BananaRepublic to get cupcakes and balloons sent to someone in NYC.

Discounts for followers
OnePiece has opened a New York pop-up shop that trades social media popularity for discounts. Shoppers will receive $1 off for every 500 followers they have across Facebook, Instagram, Twitter and YouTube. Not meaning to brag, but if I pop in, I’ll be saving myself a tidy total of $1.

Radar gets turned off
The Samaritans have pulled their ‘Radar’ app after a petition amassed over 1,000 signatures. Radar allowed users to sign up for alerts if anyone they followed on Twitter posted a message that contained a number of key words that might suggest negative/suicidal thoughts. After a number of questions about privacy, the app is now gone for good.

#IamSocial: The halfway point

by Rhoda Sell in News

Time is flying by and we’re just over halfway through our graduate scheme rotations! Alex has been writing his socks off in editorial and, since my last post, I’ve been looking for brand insights with the strategy team and helping organise video shoots with the production department… my hands even had a starring role!

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Taking a ‘hands-on’ approach to help with Facebook video content for one of our FMCG brands

So, what is strategy?
Strategists, planners, strategic planners … whatever you choose to call these guys, they definitely have to have their heads screwed on. By extensively researching the market and understanding the target audience, they must establish the key strategic insights which lie within a business problem. Equipped with this information, they then agree upon a strategy with which they can produce a creative brief to help get the right ideas to power this and bring it to life.

I quickly learnt that this is no easy task, and the team let me get involved at every stage of the process. This involved finding and analysing examples of great competitor work, trawling through YouTube video comments to understand audience motivations and sitting in creative briefs and brainstorms to see how the professionals really do it. This all gave me a greater understanding of the extensive background work that happens before an advertising idea is even a spark in the creatives minds.

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Alex and I hijacking a Christmas shoot for some cheesy grad family photos

How about production?
A relatively new team to the We Are Social arsenal, production are behind almost every large-scale project in the company, ranging from website builds to YouTube series to big photoshoots. They are involved at every single stage of the process to make sure it goes to plan, is kept within budget and is delivered on time. To do this, they often need specialist knowledge, for example to know approximate costs, equipment needed or legalities surrounding an idea.

During my time in production, I spent an amazing day at the F&F live Twitter takeover event with celebrity stylist, Angela Buttolph. The brand set out to solve the online community’s Autumn style dilemmas, people could tweet in their problems using the hashtag #AutumnSOS and would receive personalised responses and video content answering their fashion questions. It was a really enjoyable and successful day, which even beat the summer event results.

One example of content created on the day using the real-time catwalk

But it’s not been all work! We returned to the Twitter offices for an informative workshop about the platform’s updates and Twitter cards. We also attended the expertly named ‘who wants to be a WAS-illionaire’ company quiz night; involving some pretty horrendous team names, copious amounts of food and drinks plus debatable quiz-playing ethics. All in all, it’s been a busy couple of weeks, so I shall leave you with a few learnings from my recent graduate scheme experiences.

Some things I’ve learnt so far:

  • Strategy taught me the importance of having clearly defined audiences and content pillars to make sure everything that gets made has a purpose, in keeping with the saying “don’t make content for the sake of content”
  • Twitter showed off their new feature, the Buy Now button, allowing users to purchase items through the app without ever leaving the platform. It is in the early stages of development and currently only available to a select few US brands, but is an interesting move for the company and should further establish Twitter as an advertising platform to be reckoned with
  • Stretching your legs and arms into unnatural positions in a sweaty office, is a sure fire way to break the ice with new colleagues at the twice weekly WAS yoga classes…. or you can just stick to rounds of Jagerbombs at company socials
  • Also remember, in case the other grad pops up on your dating app, swipe left, delete the app, throw your phone under the nearest bus

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Facebook Messenger Jumps to 500M Users

by Simon Kemp in News

WAS FB messenger

Facebook has announced that monthly active users of its Messenger app have jumped to 500 million, a 150% increase in reported user figures since April this year.

Although Facebook’s methods for driving usage of the app have been controversial – mobile users have been forced to download the Messenger app if they want to use Facebook’s chat features – it appears that the platform is growing at a rate of almost 1.5 million new users ever day; that’s more than 17 every second.

The latest figures also position Facebook Messenger as the world’s second most popular chat app, surpassing WeChat’s 438 million users, and closing in on global market leader, WhatsApp (also owned by Facebook), who reported 600 million active users back in August this year.

However, Tencent are due to release their quarterly results tomorrow, and we anticipate that they will once again announce strong growth of the company’s flagship WeChat messenger.

You can find more of the latest user number figures for many of the world’s top social platforms in We Are Social’s Digital Statshot 002.

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We Are Social’s Monday Mashup #236

by Nick Mulligan in News

Digital to overtake TV ad spending
US Digital ad spending will overtake TV in 2016, according to new research by Forrester. By 2019, digital will account for 36% ($103bn) of all ad spending and, as if that wasn’t enough, next year we’ll have hoverboards and automatic dog walkers. Fine, that last bit’s from Back to the Future.

The graph below breaks down the progress within digital itself. Social media’s growth is set to be the strongest, followed by display advertising and search.

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Facebook users can set limits on content from brands
Bad news, oversharers – Facebook is clamping down on you lot. The network will now allow users to access a list of how many posts they’ve seen from friends and pages in the last week, and set a limit on anyone that’s posting too much. Brands will have to be careful to ensure high content quality, or else find view quantity slips, too. Facebook produced the below video to explain the changes.

Snapchat planning new ad types and partners
Snapchat is planning to up its ad game. It is reportedly planning to introduce TV-style ads in ‘Our Stories’, allowing brands to either sponsor a whole ‘Our Stories’ or include branded snaps within a collection. That’s not all, either. It’s going to launch a ‘Discover’ tab, where users can find articles, music and video from some pretty big name partners. Now, time for a game of ‘name that logo’:

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Hyundai Hank is Vine’s latest star
Hyundai is promoting its 2015 Sonata with an online action figure. ‘Hyundai Hank’ appears in seven different Vines, highlighting the various features of the car. More like Hyundai Hunk, amirite? No, I’m probably not. He’s an animation. Moving on…

Subway falls in love with National Sandwich Day
There’s no need to fear loneliness on Valentine’s Day when National Sandwich Day comes just nine months later. At least that’s what @Subway seems to think, as the restaurant chain used #NationalSandwichDay to reply to fans with some romantic, personalised content, in the form of images, gifs and Vines.

Fuller’s offers free pints on Twitter
Fuller’s, the London brewery, is offering a free pint to anyone who follows its Twitter account and sends a picture of their empty glass using #EmptyPint. Anyone free tonight?

The US election on social
Last week saw the US mid-term elections light up social media. Facebook was keen for people to vote and added a ‘megaphone’ announcement atop the News Feed, which showed the nearest polling station and encouraged those who had already voted to tell their friends. Of course, brands wanted in on the action, too. Here are some of the examples – of varying quality, as always.

Brands go social for Movember
While the USA was busy voting, the rest of the world was preparing its razor and getting Movember started. Naturally, so were brands. Fancy an example? Good, because you’re getting one.

Bonfire night and branded content
Wasn’t last week busy? For those that passed over the mid-terms and Movember as reactive opportunities, there was still Guy Fawkes’ Night. Yep, the UK’s traditional fireworks execution-fest took place on 5th November, accompanied by the usual branded content.