Here are all of the posts tagged ‘Conservatives’.

The Conservatives’ nudge to marketers

by Simon Collister in News on 4 February 2010 at 16:42

In a comment piece in last Friday’s Guardian, We can make you behave, Shadow Chancellor George Osborne set out his vision for a public policy framework based on the recurring mantra of Cameron’s Conservatives’: “behavioural economics”.

Before I dive into Osborne’s article it’s worth expending a few words to explore exactly what ‘behavioural economics’ is. Essentially, behavioural economics is a rejection of the idea that “individual behaviour is always entirely rational”. So for example, policy experts in Whitehall could spend years planning public policy that presumes the public will make rational decisions that follow logical reasoning. But when the policy is applied it doesn’t deliver the expected results because it failed to account for the fact people don’t make rational decisions. Rather they make irrational decisions based on a range of inter-related, complex and often sub-conscious effects that are usually not taken into account.

Chief among the behavioural economists is US academic Richard Thaler (whose names appears as co-author of the Guardian article). Thaler famously co-wrote the book, Nudge, which offers a sociological underpinning to the idea that rather than designing abstract policy without taking into account human behaviour, Governments and the State should develop policy with the ability to encourage or persuade people to follow policy designed in.

Thaler and Osborne have past form and the Conservatives’ grand strategy is to apply this thinking to their public policy planning.

So let’s jump back to Osborne’s article.

While the bulk of the op-ed focuses on Labour’s failure to effectively regulate financial markets because of it’s assumptions of actors in global financial markets making rational decisions, tucked away in the penultimate paragraph is a passing but intriguing reference to Government advertising.

In particular, Osborne turns briefly to outline how a newly elected Conservative government would embed the theory of behavioural economics into Government communications campaigns.

Osborne tells us categorically:

A Conservative government will require all public bodies that want to launch marketing campaigns to state precisely what behaviour change the advertising is designed to bring about, and an element of the advertising agency fee will be made contingent on achieving the desired outcome. This will not only help to cut wasteful spending, and secure better value for money for taxpayers, ensure that government advertising reflects the best thinking about behaviour change, but it will also mean that the public can transparently scrutinise the goals and effectiveness of government advertising.

I’m not sure whether my reaction to Osborne’s plan is rational or irrational, but my initial feelings include pleasure; confusion and concern. Let me sketch out why and analyse what it might mean for the communications and marketing industries.

At face value, there’s clearly a lot of merit in adapting the ‘Nudge effect’ to public communications. It makes perfect sense to try and maximize public service campaigns’ chances of achieving real behavioural change and to provide value for money. And who is going to object to increasing the success of campaigns like Change4Life, which aims to improve children’s health?

Osborne’s idea of building a ‘success fee’ into agencies budgets will no doubt resonate well with taxpayers but should we as an industry be worried? I’d argue not.

Incentivising success is no bad thing and it will mean the development of more robust measurement and evaluation tools and methodologies – something we’ve seen the COI thinking about recently. However, it’s unclear how rigorously this proposal might be implemented – achieving success and demonstrating success are two different things.

In fact, behaviour change is something the COI is already pushing through in its Five Step Plan to Behaviour Change so the Conservatives’ agenda won’t be too much of a step-change for Whitehall communicators (but it may come as a shock to those in other areas of the public sector).

Perhaps the most commendable element of Conservative plans is its desire to make Whitehall “state precisely what behaviour change the advertising is designed to bring about”.

This drive for transparency works on a number of levels: Firstly, as us social media types are well aware, proactive disclosure is key to building trust. With trust comes increased likelihood to change opinion and subsequently behaviour.

Secondly, by declaring the aim of the campaign and what it’s designed to achieve the public can truly act in their capacity as ‘monitorial citizens’ and scrutinize whether the state is attempting to change public behaviour for the good. This is a crucial role and raises some ethical questions about the use of behavioural economics that I’ll address later.

It could be that Osborne is using the terms ‘marketing’ and ‘advertising’ as short-hand for communications in general, but it’s not clear what sectors will be affected. Will the same transparent, incentivised approach apply to PR? Social media? And what about public sector websites? It’s worth noting that the ASA famously don’t consider websites as advertising.

It also could be seen as an intentional move to woo the UK’s advertising industry, who’s umbrella body, the IPA, has made a public commitment to improving efficacy through behavioural campaigns.

Indeed, the IPA’s president, Rory Sutherland, is a major fan of behavioural economics and wants the industry to commit more to on behavioural research as part of his presidential agenda. Here he is making the case:

Behavioural economics is described (by Thaler himself) as ‘libertarian paternalism’. This is the idea that while people should be able to live their lives as they want, “it is legitimate for choice architects to try to influence people’s behavior in order to make their lives longer, healthier, and better”.

However, as political analyst Tim Pendry puts it: “What we have to watch for is drift into projects that suit them and not us”.

Of course, you could argue the same about any marketing by the state, as Tim points out:

There are philosophical issues here – should your or my money be spent on systems that try to change my behaviour rather than just require compliance with the law? Should a democratic state be using techniques designed to sell goods and services against its own people?

There are no definitive answers to be had here – but it does create shades of gray that the marketing industries need to take into account should the Conservatives come to power.

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MyDavidCameron: an analysis

by Simon Collister in News on 18 January 2010 at 15:56

Cameron Elvis

With the buzz about the remixed Conservative Party election posters and Clifford Singer’s MyDavidCameron website a few days old I thought I’d reflect on the debate and offer up some analysis about what might be going on here and what it means for political parties ahead of the election.

But before I can do that I need to jump back to September last year when I discussed Manuel Castell’s theory of networked power and suggested how it could be applied to the UK’s political blogosphere.

In a nutshell, Castells argues that power in networks is fundamentally about the ability to establish and control particular networks.

This can be achieved by one of two ways:

  1. the ability to constitute network(s), and to program/reprogram the network(s) in terms of goals assigned to the network (largely by setting and controlling the way we perceive issues and information)
  2. the ability to connect and ensure cooperation of different networks by sharing common goals and combining resources (i.e. identifying like-minded networks with which you can work to challenge the dominant program)

Castells calls actors in the first mechanism ‘programmers’ and those in the second mechanism, ‘switchers’.

I argued that Conservative and right-wing blogs were successful because they had programmed the UK’s political network by a) adapting early and b) creating a broad anti-government debate which resonated with the media and wider public.

This meant that left and liberal bloggers had to find common issues and threads with each other and the public with which to try and switch the dominant power in the network away from anti-government/right-wing debate.

So what does this tell us about the MyDavidCameron success? Firstly, I think it supports my original hypothesis. That is, Labour have identified a wider – albeit smaller – network outside of the UK political blogosphere with a shared value (mocking David Cameron/the Conservatives and graphic design).

They are then co-opting this network, forming a strategic partnership but letting the idea and content go where it goes, as opposed to trying to centrally plan and control what happens with the David Cameron imagery.

In my opinion, a political party having the foresight and ability to spot an opportunity like this and use it to help try to ‘switch’ the dominant discourse in the political blogosphere is smart.

Yes, there may be those that say: “well, who wouldn’t jump on an opportunity if it arose?” But I’d argue that the traditional approach to this kind of online meme would be to try and own it: take it in-house.*

I think Labour have deliberately avoided doing this, having learnt the lesson from last summer’s #Welovethenhs grassroot campaign that which Labour co-opted, arguably tried to centralise and quickly destroyed the value in the network. Compare how they’re currently using a Labour Party version of MyDavidCameron (i.e. becoming another node in the network) versus their mini-campaign site for #Welovethenhs which argubly tries to own the decentralised campaign network.

But thinking logically about the MyDavidCameron campaign: would Labour seeking to ‘own’ the network really kill it in the same way that it killed #Welovethenhs?

I’m not so sure for two reasons:

  1. Firstly, the #Welovethenhs campaign was not a pro-government campaign; nor was it an anti-tory campaign. It was a pro-public healthcare system campaign. It’s an issue that traditionally has a shared value for with liberal/left networks but not solely. Labour arguably killed this campaign as it tried to go further than switching and instead reprogram the networks’ values as pro-government/pro-Labour.
  2. Secondly, network alignment based on shared opposition to David Cameron and/or the Conservatives is one thing, but the reality is that only Labour can defeat the Conservatives at an election. Therefore, Labour trying to reprogram the goal of the networks driving the MyDavidCameron campaign to be pro-Labour is actually a smart move.

What this says to me is that now we’re entering the run up to an election, the political discourse is no longer split broadly between anti-government/right-wing ideology and pro-Government goals (that were largely indistinguishable form Labour policy).

Instead, Labour is starting to reprogram the UK’s political networks through creating a discourse of Conservatives vs Labour. It’s early days and the Conservatives still have the upper hand but I’d argue that the MyDavidCameron campaign plus the recent emergence of distinct left and Labour-aligned voices is starting to re-balance the pro-right-wing goals of the UK’s political networks.

Footnote:
* What this reveals is Labour’s ability to switch between a traditional command and control political party and a node in a fluid, participative network. Something Andrew Chadwick has defined as “organisational hybridity” – the internet driven phenomena that enables organisations and institutions to switch between being member-led hierarchical institutions, single-issue campaign groups or temporary, loosely joined networks of like-minded individuals. I believe this is what political parties of the future will look like: political parties in all but name, But that’s something for another post.

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Online monitoring & political behaviour

by Simon Collister in News on 15 September 2009 at 16:18

I popped along to give the keynote speech at a symposium on measuring online political behaviour yesterday organised by Royal Holloway University’s New Political Communications Unit.

In keeping with true keynote style I only managed to get along to the afternoon sessions at the event, but I still managed to catch a couple of interesting presentations: one from Rob Pearson at the UK’s Foreign & Commonwealth Office examining the evaluation of its G20 London Summit web presence; the second from Simon Bergman from strategic communications outfit, Information Options.

I was presenting findings from some research I’ve been conducting into the use of online monitoring by the UK’s three main political parties: The Conservatives, Labour and the Liberal Democrats which is an area without any in-depth study to date.

I’ve embedded my presentation above, but be warned – it’s text heavy (hey, it’s tricky articulating research findings using fancy images) – but here are some of my main findings:

  • All political parties report that they track online influencers qualitatively (e.g. Iain Dale, Guido, Political Betting, etc) but they also reported that they engage with these blogs to help set the national media-agenda (which nicely supports my earlier research). Equally, all online or influencer monitoring by parties is performed informally – that is, not using paid for or third party tracking tools.
  • One respondent told me that monitoring is about “a gut feeling about what’s going on” and also the UK political blogosphere is small and well organised. In my opinion, using influencers this way suggests that parties are perhaps only scratching the surface of influencer engagement. In my day job I would advise clients to establish a conversational position within influencer networks and build trusted relationships.  This is key to developing successful long-term engagement programmes – arguably the only real way to change behaviour.
  • Parties do engage directly to a limited extent with individuals online, particularly at a local level. However, The Labour Party appears to be closest to participating in real-time within online networks by engaging non-political networks, e.g. marketing/PR and media networks to leverage news or content.
  • Interestingly Labour also use quantitative tracking to identify popular or trending issues and content on the Labour Party website and to identify ‘content gaps’ on the Labour website. This insight is used to create new content to meet demand.
  • The Liberal Democrats use qualitative monitoring in a different way altogether: as an internal communications or customer service tool. By reading and staying on top of what Lib Dem campaigners and activists are saying, thinking and doing, the party can help out or resolve any issues that are emerging at a grassroots level. Really interesting use of monitoring.

My presentation also tried to force these findings into a critical framework based on the work Manuel Castells has completed in mapping and analysing the Network Society.

I started from the position that political parties monitor online networks to ensure they can engage effectively with the aim being to exert influence influence in the network.

One of the most important measures of influence – or more accurately – power in networks is defined by Castells as “networking-making power” = that is the ability to establish and control particular networks.

This ability is further categorised into two processes: programmers and switchers.

  1. Programmers have “the ability to constitute network(s), and to program/reprogram the network(s) in terms of goals assigned to the network”
  2. Switchers have “the ability to connect and ensure cooperation of different networks by sharing common goals and combining resources, while fending off competition from other networks by setting up strategic cooperation”

Based on my findings I hypothesise that the Tories are Programmers while Labour are Switchers:

  • Conservatives – early political online networks in the UK were (and still are to an extent) right-wing or anti-Government. This meant that the Conservatives were able to program the network and assign goals that were largely identical to its own. This would potentially explain why the Conservatives focus online engagement with influential nodes in the network rather and not primarily engaging in wider debate around issues.
  • Labour – Labour are Switchers as they are seeking to cooperate with strategic partner networks through shared goals. For example, identifying media networks interested in specific issues and leveraging them by combining resources.

Anyway. Those are my main findings. Feel free to challenge, share, agree with, etc. As always, they open up more questions for further examination than they answer. But that’s the beauty of research.

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