Here are all of the posts in the ‘News’ category.
Shopping has always been a highly social experience, so it’s little surprise that retailers all over the world are exploring how they can best harness social media, both online and on the high street.
This is a topic I explored in the above presentation, which I gave at the Asia Pacific Retailers Convention in Singapore late last year.
It explores 3 key questions:
- What exactly are social media?
- Why are they relevant to (retail) marketing?
- How can retailers in Asia harness social media?
We begin by examining the rationale for using social media, with some high-level numbers that demonstrate the scale and pervasiveness of social media in Asia and around the world. Tellingly, these numbers have changed even in the few weeks since I delivered this presentation, as we saw in our recent reports on Social, Digital and Mobile in Asia.
The second part of the presentation contains some great examples of how retailers like Uniqlo and Tesco have used social media to help with different objectives, from raising brand awareness and driving sustained loyalty to delivering one-to-one customer service.
We then take a quick look at some key trends that will shape the future of social media for retailers:
- The importance of mobile devices, especially when it comes to ‘in-store social’;
- The integration of social media into e-commerce, including trends like group buying and f-commerce;
- The accountability offered by end-to-end social analytics – ‘from tweet to repeat’
Having demonstrated a clear rationale for retailers to use social media, the presentation concludes by setting out 8 simple steps that retailers can follow to get started in social media:
- Define the business objectives you hope to achieve through social media activities;
- Monitor and interpret your audience’s conversations in social media;
- Understand your audience’s motivations for using social media, and what that means for your brand;
- Identify how you can add value to your audience’s world;
- Select the most appropriate social platforms for your audience and objectives;
- Strategise your approach to each of these platforms:
- Start off small, using a ‘test-and-learn’ approach;
- Identify how you’d improve based on this experience, and start the process again
It goes without saying that different retail brands will have different needs, and even the same brand will need to adopt a different approach for different audiences and cultures, but this overall framework should help retail brands everywhere to start harnessing the power of social media.
Some useful research from InSites Consulting, who conducted a survey of 400 senior marketing managers in the US and the UK. Most importantly, it found a positive correlation between the extent of social media integration and the company’s financial results. The results are summarised nicely in this infographic:

The research also showed that technology, telecom and media companies are way ahead of the others where social media integration is concerned, with a quarter having integrated social media in their company processes. On the other end of the scale there are the financial and pharmaceutical sectors, with one in three only just starting their social media adventures.
Following our recent series of reports on Social, Digital, and Mobile in Asia, here’s our new overview of the digital landscape in other parts of the world:
The report presents the key data you need in order to understand how our digital lives are evolving around the globe, and also to make comparisons across regions.
Please note that the definition of Asia used in this report comprises additional countries compared to the definition we used in our recent SDMA series, so stats will vary.
Consumers respond better to shared content than paid advertising
General Electric teamed up with Buzzfeed to prove once and for all that shared content results in a better response from consumers than paid advertising placement. Digital advertising measurement firm, Vizu, exposed subjects to the ‘The GE Show’ video through both paid display ads and sharing from friends and found that, overall, those who watched the video via sharing “had a significantly bigger lift in positive attitudes toward GE – associating the brand with such things as creativity and innovation – than people exposed via paid placements.” Paul Marcum, director of global marketing and programming at GE, said that the study was a lesson on “the value of advocacy, and that absolutely will inform marketing decisions”.
Teens opting for Twitter as older generations ruin Facebook
Since the days of yore parents have been warning their kids about privacy and not sharing too much information online. And kids, characteristically, have not listened and have shared whatever they please with their friends and the friends of their friends. But now a funny thing has begun to happen. As parents begin to disregard their own advice and tentatively setup Facebook profiles of their own, the kids start to fear for their privacy, not from ‘pirates’ or fraudsters, but from their parents. As a result, a lot of teens are now migrating to Twitter in an effort to escape the prying eyes of the older generations. Of course, what is happening here is nothing new, as Alice Marwick, a post-doctoral researcher at Microsoft Research points out, “They just want someplace they can express themselves and talk with their friends without everyone watching”.
When it comes to Facebook brand pages: Local is better than Global
Socialbakers have done a bit of social media sleuthing and determined, once and for all, that local pages consistently result in higher levels of engagement than global pages. Citing both Xbox and BMW as examples, they show that the top local pages result in far higher (10 times higher in Xbox’s case!) levels of engagement than a centralised global page. The benefits of ‘going local’ include content and conversation being more relevant, fans sharing a common language and fans having more in common.
Timeline and Open Graph are coming to brand pages
Social marketers are readying themselves for the changes that are to come to Facebook brand pages in 2012, most notably, the introduction of Timeline and Open Graph. Carolyn Everson, VP of global marketing solutions at Facebook:
There’s a lot of speculation [about Timeline]. The goal has always been to have your personal experience on Facebook not be so different than the brand or page experience. And right now, it is different. You have Timeline and you have a page-brand profile. So we are absolutely moving in the direction to sync those up. We believe that brands want to be able to curate how they’re represented in a more visually pleasing way, and we’re in the midst of trying to figure out how best to do that.
and on Open Graph:
We don’t want a mad rush to have every brand suddenly think that the next thing we have to do is an Open Graph implementation. Because then you put stuff out there that people don’t care about, and that they don’t really share, and they turn it off. We’re working brand by brand, and frankly, industry by industry.
Timeline supported by just one in ten Facebook users
When it comes to users rather than brands, a survey of 4,000 of them has found that just 8% of users endorse Facebook’s Timeline feature. The survey also found that 51% of those asked were worried by the changes and just 8% said they would get used to them. Of course time will tell whether the changes are accepted in the long run. It tends to be the case that redesigns of this sort are met with uproar at first, then quiet consternation and finally accepted as the status quo and the whole cycle repeats itself ad infinitum. Unless, of course, you happen to be Digg.
Facebook’s ‘Subscribe’ feature proves a hit with journalists and page owners
Since November 2011, journalists have seen a 320% increase in Facebook subscribers. Twitter proved an early hit with journalists and they seem to be using Facebook’s ‘Subscribe’ feature in more or less the same way; keeping their readers informed and up to speed by sharing articles, photos, videos and asking questions of their subscribers. Facebook has also introduced the option for Facebook users to subscribe to page owners, opening up new communication channels between consumers, brand pages and the people that manage them.
Facebook beta new social plugin, ‘The Recommendation Bar’
Facebook have debuted a new social plugin that incorporates some of Facebook’s Open Graph features. Essentially, it boils down to a ‘Recommendation Bar’ that gives readers ‘Social Recommendations’ on similar content they are likely to enjoy or that their friends enjoyed, an ‘Omnipresent Like’ button to ensure that user’s ability to Like a page isn’t hampered by poor site design and the ability to switch on ‘Frictionless Sharing’.
Over 5 billion songs have been shared on Facebook since the f8 conference
Since September, over 5 billion songs have been shared as a result of Facebook’s ‘frictionless sharing’ feature, although the jury’s still out on whether or not frictionless sharing is a hit with users. Some critics say that it has reduced the sharing of content to a passive activity, others say it is intrusive. Even so, it is hard to argue with the numbers.
Twitter to roll out more of their fan-dangled brand pages to big spenders
The roll out of Twitter brand pages will continue from February 1st onwards, although only to brands that have already committed to spending at least $25,000 on its ad products. Twitter declined to comment on the ongoing roll out of the new brand pages or the advertising spend required to qualify for one, although they did say they are partnering with some individuals and charities for the roll out of its brand pages, one of which will be the American Red Cross.
Twitter analytics to be introduced in the coming months
Erica Anderson, Twitter’s manager for news and journalism, also announced that one of the new features that will be released in the coming months is an analytics service to help content creators track how their content is spreading across the Twitterverse.
Can the caged bird still tweet? Nope, apparently not
Twitter has also announced that it is now able to censoring tweets in certain countries, in order to comply with local laws. The announcement was met with some scepticism from commentators, not least because of the role Twitter played in many of the uprisings that took place last Spring, although Twitter have deflected some of the criticism by opting for full transparency when censoring tweets. In order to qualify for censorship, an ‘authorised entity’ would have to report the tweet or account, which would then be censored in that country, and in its place would be left a notice informing users that the tweet or account in question had been censored for legal reasons. The Thai government have been one of the first to welcome the decision. Hmm…
Here in the UK, Twitter have made it clear that the censorship could be triggered by super injunctions, meaning Ryan Giggs can sleep a little sounder.
Twitter to add right-to-left languages
Twitter have announced that hashtags and Tweets now work properly for users that write in Arabic, Farsi, Hebrew and Urdu, and it should be only a matter of months before the Twitter interface is available in those languages.
Facebook, Twitter and Myspace engineers fix Google’s social search results
“Don’t be Evil” was Google’s first unofficial motto. It referred to, among other things, objectivity and parity in the results it returned to users. But since the launch of Google’s social search features, a number of their competitors claim Google has been hoisted on its own petard, with Google’s new results seemingly favouring Google+ results over other networks, such as Twitter. As a result, a group of engineers fromFacebook, Twitter and Myspace have launched the “Don’t be Evil” bookmarklet, which let’s users view the new social search results without this bias. The results are quite impressive.
Google launch new ‘Ask a Friend’ feature
While we’re on the subject of social search, Google have also launched their ‘Ask a Friend’ feature, that essentially sits at the bottom of the search results and when clicked gives users the option to address their search query to their Google+ contacts instead of Google’s many search algorithms. Opening up this feature to include Twitter, LinkedIn, Facebook might go some way placating those critics that believe Google is tipping the scales in its own favour.
The G+ name saga continues
It seems like people have been whining about Google+’s policy on nicknames and pseudonyms since before the platform was even launched, and last week they offered a tiny, if impractical concession. You can now add a nickname to appear between your existing names ie. George “The Destroyer” Terry, or to have your name appear in another script, ie., to use their examnple, “सौरभ शर्मा (Saurabh Sharma)”. They also let you set up profiles under other ‘established’ identities, but the process to have these alternate identities verified seems a little impractical. Something tells me they haven’t quite hit the nail on the head with this one.
Youtube hits 4 billion video views a day
Take a moment to think about that. 4 billion views a day. That’s 4,000,000,000 views every 24 hours. Pretty incredible.
Youtube also announced that 60 hours of video is now uploaded to Youtube every minute. This staggering statistic is made even more impressive by the fact that it has increased 25% since May last year.
Just when O2 thought it couldn’t get any worse…
As you’re probably aware, O2 got in a bit of hot water last week after it came to light that they had been sending copies of their customer’s numbers to every website that the user visited on their handset. As you’d expect, the Twitterverse flew totally off the handle and set upon the mobile service provider with all the rage it could muster. O2 fought valiantly, and seemed to be weathering the storm as best as could be expected – until they hit their daily tweet limit, which, if you didn’t know, is 250 direct messages and 1000 tweets/retweets/@messages. As more and more brands attempt to salvage their reputation from the jaws of ignominy in the midst of epic #fails through social media, this could become a serious issue, and one that Twitter might want to address.
Time Out to launch social TV guide
Time Out will launch an interactive TV guide that will feature listings, links to more information about the shows, relevant Twitter and Facebook activity, ‘Watch now’ links to services such as 4OD, ITV Player and BBC iPlayer and the option to record listed programmes on their Sky+ or TiVo box.
FIFA Street to feature in-game social ‘Street Network’
EA have announced their plans to bring social to the FIFA Street series with new features that will allow users to create profiles, capture videos of their best tricks and goals. “The Street Network brings that real-world swagger into the game by enabling players to capture video of those moments and share them with everyone in their street network to see,” said producer, Sid Misra, “and providing friends with a way to compare each other throughout the game.”
Lego launch social media platform for fan
Called ReBrick, the Lego platform is essentially a content platform that allows fans to bookmark content elsewhere on the web and aggregate it on the site, creating a hub for all Lego-related user generated content on the web. A bookmark widget can be installed for easy bookmarking and links can be shared through social platforms. The cool thing about ReBrick is that rather than clearing out all of the existing fan-sites dedicated to Lego creations the world over, ReBrick works in tandem with them. The creators consulted fans throughout the development process and the site also provides links to other sites and forums online where fans can further indulge their love of Lego.
Brands test virtual currency loyalty scheme
Taco Bell, 7-Eleven, Dunkin’ Donuts and Quiznos are among the brands currently trialling a loyalty scheme that rewards consumer’s purchases with Facebook credits that can be spent while playing games like FarmVille and The Sims.
Kermit the Frog takes to Twitter to promote upcoming film
Disney made their way into the trending topics on Thursday when Kermit took over the @DisneyMoviesUK account and fielded questions from his fans as part of Disney’s marketing efforts around the premiere of the new Muppet movie. This isn’t the first time that a fictional character has cropped up on Twitter in order to promote the release of a new film or series, but come on, this is Kermit the Frog. Loads of people got in line to #AskKermit their question, including one Mr @StephenFry.
Orange launch film site based on the wisdom of crowds
Orange have launched an aggregator called Orange Film Pulse which collates opinions from different online sources – Facebook, Twitter, blogs, online review sites, etc – in one place. You can also tweet directly from the site. It will be worth watching whether the site achieves any pick-up, considering Orange’s wider involvement in film.
House of Fraser targets students
This time, some of We Are Social’s own work – House of Fraser is embarking on a major marketing push to target students – people who might not have considered the brand before. It has partnered with the National Union of Students’ (NUS) Extra Card, to launch a vouchering app on the House of Fraser Facebook page (concepted and built by us) . The app enables students who “like” the brand on Facebook to receive a 10% discount when shopping on its site. It is also offering “flash discounts” via the social network to students.
Air China’s Facebook check-in campaign
To raise awareness of their services from Sweden, Air China partnered up with a number of popular Asian restaurants in Sweden and encouraged guests to check in on Facebook as they sat down to eat. Those with highest number of check ins (and calories, we assume) at the end of the week won a pair of free tickets to Asia. Although it may seem simple, this was a highly successful campaign, reaching over a million people.
Manchester City launch City Fan Cam
During last Sunday’s match with Spurs, Man City captured a 360 degree ultra HD picture inside the Etihad Stadium, which after the match fans could access online – and then tag themselves before posting to Facebook or Twitter. This was impressive, if unoriginal. But what made it clever, was that they hid players like Balotelli and Nasri around the stadium with the fans, and challenged fans to find them. This meant the picture was interesting for more people than just those who were at the match. It also explains why Nasri went missing on the pitch.
Bayern Munich’s spectacular own goal
Bundesliga leaders Bayern Munich promised fans a new signing on Thursday – with the announcement via their Facebook Page. When Bayern revealed the signing ‘the new FCB star’ was actually just a marketing stunt designed to show how important fans are to the club. 5,000 angry comments later, Bayern were forced to apologise. Oh dear.
LA Fitness shamed by Twitter
LA Fitness faced their own crisis last week – after a Guardian story about them trying to extract £360 from a pregnant woman who’s husband had lost his job went viral. In the end LA Fitness agreed to waive the fees, but it’s fair to say this marketing blunder will cost them far more than £360. Oh dear.
Snickers investigated by the ASA
The Advertising Standards Authority (ASA) has launched an investigation into Snickers’ Twitter campaign where they recruited celebrities to post some very out-of-character tweets. The campaign is being investigated against two possible breaches of the Advertising Code: whether it should have been stated in the ‘teaser’ tweets that they were marketing communications; and whether the hashtag “#spon” in the final ‘reveal’ tweet made it clear enough that that tweets were sponsored.
Twitter users deported for joking about ‘destroying’ America
In a shocking but amusing story, two British tourists were deported from America before even getting out of the airport, after one tweeted that he planned to ‘destroy’ America. The police refused to believe that it was slang, and he didn’t actually plan to destroy either the nation, its people or its government. A story that seems funny now, but one that could become a common occurrence if the FBI’s plans to monitor social media come to fruition.
Our friend Dan Calladine, Head of Media Futures at Aegis Media, has kindly agreed to share his latest Next Generation Media Quarterly with us.
Facebook recently announced a new apps permission process, and it appears these changes are already live.
The changes appear to be designed to make apps more transparent to users, as this excerpt from the Facebook Developers blog highlights:
More Control & Clarity for Users
Similar to the inline privacy controls people have when they post content, we are introducing a new, inline privacy setting that allows a user to control who can see their app activity on Facebook.
So what do these changes mean for marketers?
Here is a screen shot of the permissions dialogue for Schweppes’s new Unexpected Future app:

Interestingly, users now have the option to choose which of their friends and networks the app can share activity with – including the option to limit permissions to themselves (‘Only me’). It’s worth noting that the drop-down options also include user-defined lists.
Once the user has selected their sharing network, they are also given control over exactly what the app can do, and can choose to remove certain elements if they desire – note the grey ‘x’ to the right of each option in the screenshot below, which turns off specific functionality:

These changes have some quite fundamental consequences for branded apps, not least because they offer people the chance to totally remove the social element of an app (if they want to).
That may seem to go against the very purpose of a Facebook app, but Facebook state that:
By introducing new ways for people learn about an app and giving them more control over their data, we believe this update will benefit both users and developers.
Indeed, many users will likely welcome these developments, but if users regularly choose to limit visibility of their app-related activities, it may require a significant re-thinking of Facebook strategy amongst brands who rely heavily on apps for social amplification.
You can read more about the technical implications of these changes on the Facebook blog.
You may well be familiar with our “Get Well” Soup campaign for Heinz last year, which Ad Age crowned as one of the best social media campaigns of 2011. Heinz’s Facebook fans fell in love with it and it caused some consternation when the campaign came to an end.
Heinz have a deep commitment to their fans on Facebook and we’re happy to announce that they have responded by giving the fans what they wanted.
We asked fans which Heinz soup variety they’d like to be able to personalise and send as a gift (alongside the perennial favourites of Cream of Chicken and Cream of Tomato). Four varieties made the final vote, and in a close run contest, Potato and Leek was finally elected as the fan’s flavour of choice.
Fans are able to personalise a Heinz soup can with the ‘Get Well Soon’ message and the name of a friend or family member then purchase the can through the page.
Demand for the cans has been even higher than before, with over 1,000 cans purchased already – if you’d like one, whether for yourself or a friend or relative that needs cheering up, this time around you have until the end of February to snap one up.
There’s been plenty of coverage about the integration of Google+ into search over the past few days, but this particular iteration really caught our attention:
As you can see in the screen shot, the ‘ask a friend’ option sits at the bottom of the first page of Google’s search query results, just before the links to subsequent pages.
As such, it’s a great way to extend the brand’s meaning beyond what its existing algorithms can deliver – especially considering that 85% of users never look beyond the first page of search results.
Clicking on the ‘Ask on Google+’ link brings up a dialogue box directly on the search page that allows the user to post a question to their Google+ account:
The question is even pre-populated – the image above shows the text it chose for my original search query, which was “the future of social media”.
While ‘ask a friend’ is a fantastic addition in itself, it feels like an opportunity for Google to appease critics of the search / social integration; giving users the option to ask the same question to different networks – e.g. Twitter, Linkedin, Facebook – would make a lot of sense.
It would also allow Google to start mapping the kinds of content people feel are most appropriate for their different social networks – data which, in the long run, would allow them to optimise Google+ for different kinds of audience.
We’ll be keeping a close eye on how this on-going integration evolves over the coming weeks and months, but please feel free to share your own interesting discoveries and observations too – just give me a shout on Twitter if you see anything!
US online ad spend to grow to almost $40 billion
Online spending on ads in America will grow 23.3% to $39.5 billion in 2012 as the internet proves its worth to advertisers in a tough economic climate.
Fast growth has seen online pull ahead of some traditional media and this year US online ad spending will exceed the total spent on print magazines and newspapers for the first time, at $39.5 billion vs $33.8 billion. This is the sort of thing that a faux-savant would described as ‘a seminal moment’.
UK Marketers also shift spend to digital as general confidence falls
Similarly, in the UK, there’s been a distinct shift away from investment in traditional media campaigns towards digital channels: investment in internet advertising and search rose 13.4% and 14.9% respectively in the final quarter of 2011, with more traditional means of advertising losing spend.
31% of ad impressions are never even seen
Online will still need to continue to prove its worth, as comScore last week produced research that claimed over a third of ad impressions on the web are never even seen.
Working with 12 “national premium brands” in the US, including Chrysler, Ford and Kellogg’s, the report found that in many cases, ads are delivered but not in-view or on target and therefore never have a chance to make an impact.
Where users go, marketers will follow…
Nonetheless, with social media sites beyond Facebook, Twitter and LinkedIn seeing significant boosts in usage, both in the US and elsewhere in the world, it is only natural that marketers plan to capitalise on this in 2012:
Rethinking information diversity in networks – the power of weak ties
New research from Facebook appears to validate the use of social networks in understanding the spread of information first popularised by economic sociologist Mark Granovetter, as well as discrediting popular notions of the web as an ‘echo chamber’ where web personalisation algorithms like Facebook’s News Feed force us to consume an ever more dangerously narrow range of news.
In his seminal 1973 paper, The Strength of Weak Ties, Granovetter found that, surprisingly, people are more likely to acquire jobs that they learned about through individuals they interact with infrequently rather than their close personal contacts.
In a scale unheard of in academic sociological studies the Facebook study observed nearly 1.2 billion instances in which someone was or was not presented with a certain link. The results confirmed the power of weak ties and highlighted how weak ties “are indispensible” to your network as they have access to different websites that you’re not necessarily visiting.
Facebook becomes the premier social network in Brazil
Earlier this week comScore released results showing Facebook surpassed Google’s Orkut in December, becoming the largest social networking destination in Brazil for the first time. In the past year Facebook tripled its audience in the region, but even more impressively increased user engagement, from an average of 37 minutes spent on the site to 5 hours. It remains to be seen whether Facebook can replicate this success and capture the lead in other markets where it doesn’t lead such as Japan, Russia and South Korea.
Some Facebook Pages only reach 17% of fans
Since all the changes in late 2011 it’s clear Facebook has made it tougher for community managers. Teaming up with EdgeRank Checker to examine what was going on, AllFacebook found that (in a review of 4,000 Facebook pages) the average page post is only reaching 17 percent of the Page’s fans.
The advent of the ticker and various apps’ inclusion – like The Guardian and Spotify’s – has clearly had an impact, but it’s worth emphasising that this is the number for an average Page; put simply, effective community management, based on statistical insights and a thorough understanding of how EdgeRank works, can overcome this.
Introducing new apps for Timeline
60 new apps were launched for Timeline last week, with sites such as Foodily, Ticketmaster and Pinterest teaming up with Facebook to encourage users to “enhance your timeline with apps that help you tell your story”. The idea behind it is to share ‘your favourite activities’ with your friends.
Twitter seeing 3 to 5 percent engagement on Promoted Tweets and Trends
Defining engagement as a “click, retweet, reply, or favorite” Twitter have declared their Promoted Products — including Promoted Tweets, Accounts and Trends — a success, with advertisers seeing 3-5% engagement rates on campaigns. Twitter Chairman Jack Dorsey suggested that “advertisers are coming back… [the market] is proving that this is something people want to see more of”. Or so he thinks.
McDonald’s lose control of a hashtag
However, McDonalds show that buying a promoted trend is not necessarily a good thing, as their McStories campaign spun rapidly out of control amid a McFlurry of negative tweets. A big McFail.
Google+ hits 90M users
Google+ is racking up its numbers with Larry Page unveiling a host of impressive stats:
Now when users start typing a hashtag, auto-complete suggestions will appear:
Users can now record and share videos straight from their webcams. Been posting nothing but photos of your cat? Meme-ify them instantly on Google+. We can’t even imagine the number of animal photos that are going to live on the Internet after this.
But the biggest new feature lets users post directly from Google search results to Google+. Searching for your favourite team might leads to news about, say, Thierry Henry, and then you can share this directly to your Circles.
What’s cooking at Foursquare?
Foodies rejoice: mobile check-in app Foursquare has added restaurant menus with prices. So far, they are only available for big chain restaurants in the US, including Dunkin’ Donuts, Panera Bread, Starbucks and Applebee’s, and only on certain platforms (not on iPhone). This comes on the heels of the improved “Explore” tab, which lets users find the hidden gems near them based on tips from other users and begs the question: will Foursquare take over Yelp as the top grub finder for foodophiles?
Tumblr soars past 15 billion pageviews a month
Micro-blogging site Tumblr continues to produce impressive numbers, with it now accounting for over 15 billion pageviews a month. The half-blog, half-Twitter hybrid owes its continuing success to making sharing effortlessly easy. Just 10% of the content on Tumblr is original, but the average post will be reblogged about 9 times.
Sina Weibo’s incredible record over Chinese New Year
Sina Weibo recorded some incredible statistics in the first minute of Chinese New Year, with an average of 32,212 messages per second. It’s a number even larger than Twitter’s tweets per second record, and goes to show just how powerful some of China’s social networks are.
LiveJournal wants to live again in the U.S.
Americans had nearly written off LiveJournal as nostalgia of the Noughties, but the site is trying to make a comeback by attracting users to tight-knit groups around specific subjects. It doesn’t hurt that George R.R. Martin, the author of the popular ‘Game of Thrones’ programme, writes avidly on his blog there.
Obama to host a live interview on Google+
American President Barack Obama will give his first ever completely virtual interview from the White House – answering questions on YouTube and hosting a Google+ hangout – after his State of the Union address. Nice idea.
Ticketmaster + Spotify = concert-goers paradise
Welcome to the world of social music through Facebook Timeline. A new app from Ticketmaster will recommend gigs based on your listening habits and history. Yet another reason to delete those tunes you’re a bit embarrassed about, lest you tell all of Facebook that you’re going to (another) Justin Bieber concert.
What you want from Auto Trader
A new app on Facebook Timeline from Auto Trader gives users the option to show friends cars they would like to own. Interestingly, rather than the traditional ‘like’ button, it will include a ‘want’ button instead.
Just like The Dude
Lionsgate is the latest studio to rent films through Facebook and has made its latest film ‘Abduction’ more interactive. Pop-up boxes appear on screen with quotes or a 20-second grab and give viewers the option to post it on Facebook. If one of your friends watches the film later, he can see the comment you left at that point in the film. You can also ‘Like’ the products that your favourite characters are using. Watching ‘The Big Lebowski’? Then perhaps you’d like some Kahlua.
Brewing in the hive mind
Crowdsourcing is bubbling up in the beer world. Untappd (a beer check-in and recommendation service) now lets breweries claim their pages, allowing them to see which of their beers is the most popular and be in contact with their biggest fans. They’ve already picked up 150 breweries thus far, including Dogfish Head, Kona, Boston Beer and Tenth & Blake.
In the same vein, Sam Adams has developed a Facebook app so that fans can create a custom beer, which will be brewed next month. Fans can comment on categories such as colour, body and sweetness. Will the result be delicious or taste like a bad batch of home brew?
You’re in Stephen King’s story
Could your mug be on Stephen King’s next book? To celebrate his next book, the publisher has invited fans to upload their photo onto a Facebook app and revel in their few ‘pixels of fame’.
MINI fans the Facebook flames
Pyromaniacs will get a kick out of this: at the Brussels motor show, MINI launched a new competition so that when Facebook users like their page, it lights a Bunsen burner under a rope attached to a MINI Countryman which one lucky fan won. MINI are on fire at the moment.
Discover Berlin with Hugo Boss
For Berlin Fashion Week, Hugo Boss sponsored Foursquare specials on drinks and starter deals at trendy bars and restaurants around the city. The best boss around.
Katie Price isn’t herself
Most thought that when Katie Price tweeted about the Eurozone crisis and China’s GDP over the weekend, she wasn’t acting like her usual self. And as it turns out, she wasn’t – it was a cleverly played PR stunt from Snickers, who paid to take over her Twitter account.
Cadbury says a big thanks — bar none
To celebrate reaching 1 million Facebook fans, Cadbury built a giant thumbs up out of 1 million chocolate bars. Two days and three tones of chocolate later, fans were rewarded with the sight of the massive treat.
Magical mystery tour with Burton
A new competition from Burton Snowboards lets Facebook fans pack a ‘bag’ with three items of Burton kit, and then pick two friends to join them on their trip (destinations have not been disclosed), should they win one of the three grand prizes.
One Like, One Balloon
Heineken Brazil launched a simple yet effective campaign to get more ‘Likes’ on Facebook: turn a ‘Like’ into a balloon. Soon an empty office was filled with thousands of them, and fans could see updates of the disappearing office.
Secret menu for tavern’s Twitter followers
Way better than In-and-Out’s famous “secret” menu, The Opera Tavern in London is announcing a special burger and the password to order it to only its followers. Just ask for Pierre the manager and tell him, “I’ve got the horn”.
Bald Barbie coming?
After a popular social media campaign, Mattel are still unsure about producing a bald Barbie because of the possible ramifications. Two women whose daughters lost their hair after cancer treatment are adamant that ‘bald is beautiful’.
Hirsute We Are Social MD Robin Grant is uniquely qualified to give his opinion on the issue:
The obvious thing to do would be to release a limited edition bald Barbie with a percentage of the proceeds going to charity. Some companies have a fear of being seen to bow to consumer pressure – but corporate marketing teams must guard against being unchanging and monolithic.

Vince Lombardi famously said “show me a good loser and I’ll show you a loser”. So if I read from this that Vince approves of bad losers then he would have been delighted by my reaction to this particular defeat.
It may have ended 6 – 3 in Razorfish’s favour, but it started ever so promisingly. Within 5 minutes, Olly had ‘megged their onrushing keeper to put us one nil up. Then Joe Weston scored a goal so good I thought the referee had asked him for his autograph. In fact he just wanted his name for the post match report, but still, the goal merited it.
Anyway, after this surprisingly good start it all went rather downhill. I was caught trying to dribble out of defence, before another defensive error saw them equalise at 2-2. I’m not sure this one was down to me, but the way I played it may as well have been. Needless to say, at half time, with momentum against us, and with no substitutes available to call on, there wasn’t a great deal of optimism to go around.
But within a minute of the restart, Adam miraculously (and I say that without a hint of hyperbole) pinged a first time shot-cum-pass into the bottom corner to put us back into the lead. The kind of lead that flashes a bit of leg and flirts with you all too briefly before dashing off into the night without even a second glance back in your direction.
Apparently somebody on the Razorfish team had donned their shooting boots (adidas Predators I think they were) for the second half. He was curling in shots from all over the pitch, most of which were flying into the top right corner, giving our keeper Dan not a sniff of a chance.
They were, Olly proffered, the kind of strikes which go in at most 30% of the time. So by my reckoning he must have had 12 shots on goal. Needless to say I was marking him for much of that half. Had him in my pocket… right up until the moment he scored his 4 goals.
Little else to report in the second half other than several instances where the referee failed to understand the nuances of handball rule, Olly being accused of “taking a dive” into a metal post, and Adam urging us to “push up” out of defence apparently to catch our opponents offside. A tactic straight out of the Arsenal playbook. But not such a great call in 5-a-side, where there is no offside rule.
Overall: it could have gone better.
This week’s team: Adam Bernstein, Chris Mason, Dan McLaren, Joe Weston and Olly Moss












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