Hello, we are social. We’re a global conversation agency, with offices in London, New York, Paris, Milan, Munich, Singapore, Sydney & São Paulo. We help brands to listen, understand and engage in conversations in social media.
We’re a new kind of agency, but conversations between people are nothing new. Neither is the idea that ‘markets are conversations’.
We’re already helping adidas, Heinz, Unilever, Heineken, eBay, Jaguar, Intel, Moët & Chandon & Expedia.
If you’d like to chat about us helping you too, then give us a call on +44 20 3195 1700 or drop us an email.
The Global Popularity of Social Media A report by the Pew Research Center has shown the increasing usage of social networking sites all over the world. Key findings show that in countries like Britain, US, Russia, Czech Republic and Spain, around half the population are using social media. Also, in almost every country polled, social media usage was higher amongst under 30s and those with a college degree. This graph shows the percentage of each country’s population using (and not using) social networks around the world:
A shift is expected in marketing budgets A global study by the Chief Marketing Officer Council expects that the coming year will see increased budgets for digital and social marketing, with slower growth in television. 79% of marketers intend to invest in social media: 30% in community building, 30% in social media monitoring and 19% into tracking and analytics. With these interests compiled, social networks prove the most important point of investment for global CMOs.
The Networks being used to connect with brands SocialVibe have produced research into the networks used by Internet Users to connect with Brands, with Facebook unsurprisingly topping the list. What is more interesting is how well Google+ is doing, outperforming both YouTube and Twitter.
Too many updates the biggest risk for brands in social SocialVibe have also presented research into why and when consumers stop interacting with brands online. The frequency with which these disconnections occur is encouraging for brands: 24% of consumers would never sever a link with a brand, whilst 39% only do so rarely. Only 10% said this is something they always do. As for why, the overwhelming winner (or loser) is when brands post updates too frequently:
Only 20% of FTSE 100 engaging on LinkedIn Sociagility’s research has shown that only 1 in 5 FTSE 100 companies are active on LinkedIn, despite 96% holding some presence on the platform. In fact, only 12% are receiving regular engagement from LinkedIn users, despite the network now consisting of 187 million members. Could this be a missed opportunity for brands?
Facebook set to launch disposable photo sharing app? Facebook is rumoured to be launching an app for sharing self-destructable text and photos, similar to Snapchat, before the end of 2012. The app, which will be standalone, much like Camera and Messenger, allows users to share a photo or message that can only be viewed for a certain amount of time. The vast similarity between this and Snapchat means the battle between the two will be interesting to monitor over the coming months.
Twitter adds photo filters After last week’s news that Instagram had removed Twitter card functionality, the microblogging platform has now introduced its own set of filters, powered by Aviary. The service offers many of the same features as the site’s former partner, Instagram but it is unlikely that Instagram’s user base will be tempted away by the new feature.
Twitter improves Promoted Tweets functionality Having introduced Promoted Tweets back in 2010, a couple of alterations have been made to the feature this week, intending to provide a better service for marketers. Firstly, when intending a Promoted Tweet to appear in a search, it is now possible to select from three different keyword matching options: exact match, phrase match, and basic keyword match. This means that you can prevent your Promoted Tweet about bacon appearing in searches for Kevin Bacon, simply by adding “Kevin” as a negative keyword.
Also, Promoted Tweets will now automatically respond to relevant and related trending topics. This means that, say you’re a vendor of baby clothes, you can have Promoted Tweets react to a new trend about a celebrity baby and increase your overall reach.
Pinterest adds Twitter card support In a timely fashion just after Instagram switched off their Twitter integration, Pinterest have now added Twitter card support. This means that, whenever a pin is posted to Twitter, you can view it without leaving the page. Here’s what it looks like:
A wealth of new Google+ Features Google have launched 18 new features for Google+, intending to make “sharing and communicating easier and more fun than ever.” These include new Android features that allow increased mobility, such as on-the-go profile editing and altered posting tools. Photos have also changed, including backups and animated GIF support, whilst there are also new ways to produce and respond to Event invites. Finally, Hangouts are set to be made smoother for those with lower bandwidths, which could be seen as a move to reach out to poorer countries.
Lanyrd and LinkedIn team up for events management LinkedIn have teamed up with Lanyrd to fill the void left by the removal of the LinkedIn events function. Lanyrd has a number of features that should prove useful on LinkedIn, including recommendations based on your contacts and the ability to see who is attending an event, giving you the chance for a bit of networking.
Pizza Hut makes fragrance for Facebook fans Love the smell of pizza? After a lighthearted post by Pizza Hut Canada asked fans about a pizza perfume, the response was so strong that the restaurant chain decided to produce the fragrance and send it out to 100 Facebook fans. Apparently it smells like “dough with a little bit of seasoning added”. Sounds intriguing, though perhaps not one to wear on a night out.
J. Crew and Tumblr hosting Secret Santa blogger event J. Crew have teamed up with Tumblr and hosted a Secret Santa event for some of the world’s biggest fashion and photography bloggers. Each was given two things by J. Crew: a $101 gift card and a “101 Gift Ideas” guide and expected to let their creativity flow for their Secret Santa. The move shows increased interest in social media by the retailer, who have this year launched on Pinterest and Instagram and relaunched their Twitter feed.
The Pope takes to Twitter As we previously reported, the Pope took to Twitter this week, with 8 separate language accounts including @Pontifex tweeting in English. He opened with the following tweet:
This was followed by providing answers to a set of questions asked earlier in the week from Twitter users across the world, absolutely nailing the papal tone of voice.
Surrey police’s Twitter Tone of Voice In a slightly more contemporary approach to Twitter, Surrey police have amused followers this week by tweeting safety advice based on the lyrics to Vanilla Ice’s seminal 1989 release, “Ice Ice Baby”. This, along with other tweets to the tune of “Santa Claus is coming to town”, is interspersed with more serious content, displaying how organisations can alter their tone to fit different types of content.
Starbucks get rather less festive cheer than they hoped for As part of their Christmas marketing activity, Starbucks have produced an in-store screen that automatically displays any tweet with the hashtag #spreadthecheer. However, Twitter users have taken this as an opportunity to berate Starbucks for their recent poor performance in the tax paying stakes. An example of a time when social media moderation might seem like a good idea.
A very modern Christmas miracle We end with another Christmas story – Reddit users have saved Christmas for a father of four. He posted on r/offmychest, a board on which users rant about their problems, about various financial problems that were affecting him and his family. As a result, redditors gathered together to raise over $8,000, enough to pay off the father’s various bills and provide Christmas presents for his children to the extent that he is now trying to redirect help towards other needy redditors. A Christmas miracle to melt the heart of even the most stubborn Grinch.
If you liked this post, why not subscribe to We Are Social by email or RSS?