The social media customer

by Robin Grant in News on 26 June 2012 at 16:37 Google+

A nice infographic looking at the results and conclusions from of a survey of 2,000 adults in the UK into their behaviour and attitudes towards social media customer service:

The social media customer

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  • http://www.brickmarketing.com/ Nick Stamoulis

    Social media is convenient.  People are already using it every day.  Instead of calling customer service and looking for the number, why not just leave post a question or concern on a social media site?  Since it’s public, a business would be foolish not to respond.