The State of Social Customer Service

by Robin Grant in News Google+

A great infographic from Our Social Times looking at the state of social customer service:

If you liked this post, why not subscribe to We Are Social by or ?


  • http://www.brickmarketing.com/ Nick Stamoulis

    Since social media is a public space, people think that their concerns will be attended to in a quicker manner to avoid a reputation issue.  This may be true.  Businesses that use social media need to address problems quickly to maintain a good reputation.