Comments on: Eurostar’s social media crisis

By: London Paris Train

London Paris Train — Mon, 05 Jul 2010 17:22:19 +0000

Yes you are right grantsmith. Thanks, Ruan

By: Google Sniper System

Google Sniper System — Mon, 28 Jun 2010 12:53:28 +0000

hello friend i look this site and more time i visit in this site and there are so good info!

By: Google Sniper System

Google Sniper System — Mon, 28 Jun 2010 12:53:28 +0000

hello friend i look this site and more time i visit in this site and there are so good info!

By: Kraft Foods vs. the slime mold moms / we are social

Kraft Foods vs. the slime mold moms / we are social — Fri, 11 Jun 2010 13:30:39 +0000

[...] clearly have a crisis on their hands, and we know from painful experience it’s not nice to be second guessed in situations like these. They’re obviously right [...]

By: Ruan Moita

Ruan Moita — Wed, 02 Jun 2010 02:43:05 +0000

This is great information for customers who are wanting to travel to Europe by Eurostar. Thanks to all who have commented here. I am also helping Eurostar customers provide as much as possible through http://www.LondonParisTrain.com

By: #EuroStarSocialMediaFail (Or Not) « Museum of Social Media

#EuroStarSocialMediaFail (Or Not) « Museum of Social Media — Mon, 17 May 2010 19:06:30 +0000

[...] 17 May Evidence that when news days are slow, Social Media becomes evil. Passengers get stuck on train. No corporate crisis comms plan. Social Media involved at the fringe. Agency gets slammed. Behold, the source and the fall out. [...]

By: Eurail Pass

Eurail Pass — Thu, 13 May 2010 23:37:10 +0000

Well, lesson learned that's for sure. Next time I imagine you'll see the best of responses from here on out.

By: Julian Ward and Heather Ann Snodgrass to launch We Are Social in Sydney - mUmBRELLA

Fri, 23 Apr 2010 00:32:52 +0000

[...] We Are Social has since opened offices in Milan and Paris. Among We Are Social’s most high profile work in the UK was its involvement in crisis communications for Eurostar when its trains suffered a series of breakdowns in the Channel Tu…. [...]

By: grantsmith8

grantsmith8 — Wed, 03 Mar 2010 15:32:38 +0000

Robin, thanks for sharing this – some useful lessons for everyone I'm sure although to be honest, I think any criticism levelled at the lack of a social media response is more symptomatic of a society that is suffering from a massive case of “daddy buy me a pony” than good vs. bad crisis management. A few critics out there would do well to spare a thought for passengers actually stuck on the train.

By: grantsmith8

grantsmith8 — Wed, 03 Mar 2010 10:32:38 +0000