Hello, we are social. We’re a global conversation agency, with offices in London, New York, Paris, Milan, Munich, Singapore, Sydney & São Paulo. We help brands to listen, understand and engage in conversations in social media.
We’re a new kind of agency, but conversations between people are nothing new. Neither is the idea that ‘markets are conversations’.

We’re already helping adidas, Heinz, Unilever, Heineken, eBay, Jaguar, Intel, Moët & Chandon & Expedia.

If you’d like to chat about us helping you too, then give us a call on +44 20 3195 1700 or drop us an email.

Wimbledon: the world’s most social Major

by Andreas Plastiras in News

Marketing recently published this article by me about how Wimbledon has surpassed the US Open in social. They’ve been kind enough to let us reproduce it in full below:

The final Tennis Grand Slam of the year, the US Open, kicks off this week. Thousands of fans will enter Flushing Meadows each day eager to see the world’s best players at the top of their game.

The US Open 2013 saw a huge 713k fans attending – compare this to Wimbledon, which has a smaller capacity than its American counterpart, with 491k passing through the gates this year.

People enjoy communicating on social media from sporting events like tennis Majors, and sharing content related to a sport they’re passionate about. Add to this the ever-increasing use of social media on mobile, and it could be argued that social has revolutionised the way professional sport is watched, marketed and consumed, the world over.

So you’d perhaps expect that more fans in attendance equals more conversation on social media.

Not in this case. Last year, there were over 255k mentions of the official @usopen Twitter handle online during the 2013 tournament. This year, @wimbledon amassed a remarkable 2.8 million – more than 11 times higher than its US counterpart, despite the smaller crowd.

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One of the reasons for this disparity was the significantly increased social activity from Wimbledon this year in order to make it ‘the most social Wimbledon ever’. Wimbledon’s ‘Twitter Mirror’, that takes selfies of people in the queue was a big attraction, running alongside the tournament’s  #WelcomeBackAndy campaign. Here, all fans who directed a tweet to @Wimbledon with this hashtag received a digital picture of Murray winning Wimbledon 2013. This ensured @Wimbledon tweeted 2.6k times on the opening day alone – a great way of building hype early on.

The US Open has become more social in recent years, introducing its own Social Wall in 2013, a 50-by-8-foot screen to aggregate and display real-time internet comments from fans. This year the Wall will be extended from one to three screens but it still lacks the same innovative approach that we saw with Wimbledon’s owned social activity.

#WelcomeBackAndy showed how Murray’s 2013 success created a potential platform for @Wimbldeon to effectively leverage the success of its local star in 2013 – something the @usopen has not been able to do from the men’s side.

The last US men’s Grand Slam winner was Andy Roddick at the US Open in 2003, and it is telling that Roddick currently has more US-based twitter followers (1.2m) – despite retiring in 2012 – than any current US male player. The US is crying out for an up and coming, flashy player who will resonate with the younger online community.

However, the US does have one key asset that could be leveraged more effectively, in Serena Williams. Williams has won 17 Grand Slams and is on fine form coming into this year’s US Open as defending champion from the last two years. She also has an impressive 4.3m Twitter followers – a higher figure than both Murray and Roddick.

While Williams was last year’s most tweeted about player by @usopen, most of these tweets were about her matches. The organisers also have the opportunity to play on her flamboyant personality and status as a fashion icon – plus the fact she attracts a host of a-list celeb friends along to the tournament. While she can often divide opinion in the US, being more proactive in championing her when she’s on a high will help position the US Open as the tennis ‘show’ of the year.

However, it’s not all about homegrown stars. Wimbledon also does well to leverage conversation from global markets too. Just 21% of @wimbledon’s social conversation is generated from the domestic market, compared to 37% for @usopen.

Of course, the US Open starts at a disadvantage with games at less convenient times for European markets, particularly around its bright and atmospheric night matches. But it can make itself more relevant to markets outside the US by really using social media to play up the star qualities of the players, the crowd and the unique glitz and glamour of the event, in contrast to Wimbledon’s traditional image.

Given Wimbledon’s prestige and large social following  – the highest of the four Grand Slam Twitter profiles – it’s important to note that its outbound activity and volume of earned conversations are also far higher than all the Majors – Roland Garros and the Australian Open generate a similar level of conversation to the US Open.

While smashing Wimbledon in social may not be a realistic aim for 2014, the US Open has the opportunity to raise its game and firmly establish and build on its social presence.  By drawing on real-time conversation, star players from home and away, epic late night matches, tactical celebrations of player victories and by creating a sense of the passion, emotion and noise, the US Open has huge potential to make great strides in social this year.

We Are Social’s Tuesday Tweakup #20

by Hannah Jones in News

Chat Apps Continue to Grow
Yesterday, WhatsApp’s CEO Jan Koum tweeted that the service now had an impressive 600,000,000 monthly active users and is continuing to grow at an astounding pace – gaining more than 9 new users every second. Other chat apps such as WeChat, LINE, Kakaotalk, Tango and Viber also appear to be increasing monthly active users. For more information, you can read our blog post on the subject.

Facebook Cracks Down on “Click-Baiting”
Facebook is cracking down on “click-baiting” headlines. They’re the headlines that encourage people to ‘click to see more’, without giving away much information about what they will actually see. In an attempt to give users a better experience on the platform, Facebook will weed out these stories that many feel are clogging up their News Feed.

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There was also an interesting second update from the platform, regarding sharing links in posts. Facebook announced yesterday that links that are shared by inserting them in the caption of a photo won’t do as well as those displayed in the link format (which appears when you paste a link while drafting a post).

Facebook Relaxes News Feed Ad Frequency Limits
Facebook has adjusted its advertising policy to show ads more frequently in the News Feed. a spokesperson from Facebook explains:

We will not show more ads; rather, we are updating the spacing between ads, and relaxing some of the parameters around insertions of ads from the same advertiser.

Now, users may see the same ad twice a day; previously, the limit was one. Similarly, two News Feed ads may be served daily to users who haven’t liked the Facebook Page of the brand in question (again, up from one previously). The aspect that remains seemingly unchanged is the daily limit of four News Feed ads that can be shown to people who have liked a Page.

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Instagram introduces Hyperlapse
Today, Instagram unveiled Hyperlapse, one of the company’s first apps outside of the platform itself. This all-new standalone app allows the creation of stabilised moving time-lapse videos. The app prompts you to record a video, after which it uses clever algorithm mapping and creates an ultra-smooth, floating-through-space type effect. The idea is to imitate not only the popular hyperlapse videos created using DSLRs and thousands of still frames, but also the cinematic motion tracking shots that appear in movies like Goodfellas and Kill Bill.

Instagram Starts Offering Essential Ad Tools
Instagram, the Facebook owned photo sharing platform, has finally made itself more ad-friendly by rolling out a suite of analytics tools. These are aimed at brands and offer various insights and analytics, including reach, impressions, engagement and the performance of paid ad campaigns.

Twitter expands its advertising network in Europe 
In a move to boost its international revenue, Twitter is expanding its advertising network across Europe in 12 new countries. All in all, Twitter Ads will now be available in 35 EMEA markets through direct sales support teams and reseller partnerships.

Vine Finally Lets You Import Videos From Your Phone
Last week, the six-second video-sharing service Vine was updated to allow users to upload existing videos onto the platform; granting the wishes of many, especially marketers. The move should encourage people to use the platform more often – the absence of this feature, until now, has resulted in some users opting for Instagram instead. In addition to video import, the Vine app will also let you edit the imported video, though only on iOS versions for now.

SlideShare Axes Its Freemium Model
SlideShare, the presentation-sharing platform with 60 million users owned by LinkedIn, announced last week that it is making its PRO level features, such as analytics, free, but claims there will be no update on advertising for now.

Pinterest’s new News feature
Pinterest has updated its mobile notifications section with a new feature, “News”. This new tab gives you a snapshot of what’s up with your Facebook friends and all the different Pinners or boards you follow. You can now learn about latest projects people are collecting Pins for, or interesting brands they are following. The one thing you won’t see are Pins that people save to their secret boards – after all, they have to keep some element of mystery, don’t they?

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Pinterest Launches A New Analytics Dashboard
Pinterest has also launched a new analytics dashboard that gives business users more insight into their Pinterest account, providing potential advertisers with a glimpse of their mobile and audience analytics for the first time. It tracks impressions, clicks, repins, and likes. Essentially, the dashboard is designed to provide a quick view into a business’ overall reach on Pinterest, and help those brands better understand how fans are interacting with their content.

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News and Ads to Debut on Snapchat
Snapchat might expand its service to videos, news articles and ads. A new service called Snapchat Discovery which would show content and ads to Snapchat users, has been discussed with various media companies. Set to debut in November, this could be an interesting move for the startup, whose 27 million users worldwide are used to an ad-free platform – but the offering could provide Snapchat’s first revenue and demonstrate its potential value to investors.

Funny or Die Reveals 10 Percent of Its Kik Fans Click on Video Messages
Will Ferrell’s comedy video website, Funny or Die, is among a handful of brands testing Kik Messenger’s new Promoted Chats product which enables marketers to promote their accounts, accumulate contacts and connect with them; it has been dubbed “chatvertising”.  The digital comedy crew has seen a 10 percent click rate, quite remarkable considering on average they achieve around 0.5 percent on similar Facebook and Twitter posts.

Gap Runs First Social Campaign for Kids’ Accounts
Gap Kids is continuing to use UGC to drive awareness of the brand. The “Gap Kids Class of 2014” campaign – the latest round in its Casting Call programme - encourages parents to upload three photos of their child in back-to-school clothing via either Instagram, Facebook, a desktop or mobile phone for next year’s campaign. After submitting their photos, they are emailed a 15-second imitation Gap commercial for sharing via social media. Those fortunate enough to triumph will be whisked off to New York, London or Tokyo for a photo-shoot in preparation for the retailer’s 2015 window displays.

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PacSun, StyleHaul Partner in Back-to-School YouTube Campaign
In a similar back-to-school move, StyleHaul – an online community of 150 million YouTube subscribers dedicated to women’s fashion and beauty – is set to take centre stage in PacSun’s latest campaign. With  more than 3.5 million subscribers between them, beauty and fashion experts BeyondBeautyStar, Macbby11, MyLifeAsEva and MamaMiaMakeup will encourage viewers to submit their own brand and style ideas around PacSun’s Bullhead Denim range. Gary Schoenfeld, president and CEO of PacSun, discussed the company’s decision to embrace the YouTube strategy:

We know that YouTube stars have influential power with their fans—even more so than celebrities, in some cases—so for us, it was the perfect opportunity to showcase PacSun and its product in a new way.

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Uncle Ben’s launch YouTube cooking show
As part of a campaign to encourage parents to cook with their children, the Mars food brand Uncle Ben’s has created a YouTube cooking channel. A campaign called “Ben’s Beginners” launches today, in an attempt to get kids cooking. Going forward, there will be weekly YouTube shows to demonstrate to kids how to cook meals using the brand’s products. Celebrity chef Lisa Faulkner will also front a cooking competition with a prize of £10,000 worth of cooking equipment for the winner’s school kitchen.

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Newcastle Brown Ale asks consumers to send in ‘mediocre’ photos for ads
The latest campaign by Newcastle Brown Ale pokes fun at user generated content. The alcohol brand has created a social media-driven campaign inviting people to send in rubbish photos of themselves and embrace their mediocrity. The video for the campaign boasts “We can turn any photo, no matter how boring, into an ad to sell Newcastle”.

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People are asked to post their “mediocre photos” on social media using the hashtag #NewcastleAdAid, and the brand tells them, “if you’re lucky, we’ll exploit your photo.” The campaign is a clear gibe at rival beer brands’ use of selfies and customer photos (Miller Lite recently launched a campaign using just those, collected from its #itsmillertime campaign).

Now you can Customise a Car in a Tweet
Acura may have accomplished a real Twitter first: the ability to customise a car in your Twitter Feed. That’s right, Acura is trumpeting the launch of the 2015 TLX performance luxury sedan by letting you create a customised car, within the platform. The tweet uses the revamped version of the new Twitter cards, which now let you add photos, videos or other media in the card itself.

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Compare The Market trials Facebook Premium Video advertising
Comparethemarket.com has become the first UK brand to trial Facebook’s recently launched Premium Video ad format. The new format works by playing automatically on a users feed and only plays sound when clicked, much like the current embedded function. The advertiser has paid to reach 5.6 million of Facebook’s 26 million UK daily active users within a 24-hour period, with a bespoke video featuring the brand’s much loved meerkat characters. Initial results have not been shared but stay tuned for performance updates.

UK baker Greggs saves Logo Blunder on Social 
Greggs engaged in some top social media banter last week after it emerged that Google had been fooled into displaying a rather offensive spoof logo instead of Greggs’ own. The baker handled the crisis in style on Twitter, responding to critics, making a cheeky public appeal to Google for help, and introducing the hashtag #FixGreggs.

Facebook Launches ‘Mentions Box’ Device During Emmys
The Emmys took place this weekend, and Facebook debuted the Facebook Mentions Box, an interactive device that stars could wield to answer questions from fans. It’s similar to the InstaStop Video Q&A Station that Instagram launched at the Golden Globes in January.

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Brands out in Real-Time Force at the Emmys
And of course, brands jumped on the real-time marketing bandwagon that accompanies any major event these days. The real-time winners included Netflix, which embraced presenter Jimmy Kimmel’s mocking of Ricky Gervais’ ‘Netflix face’ with one of the best tweets of the evening.

However, it wasn’t all good. Mercedez Benz showed a lack of understanding of the ‘real time’ concept with this unimaginative tweet sent a full four days before the event.

Puma’s Twitter Hashtag Campaign Just Went Very Wrong 
Puma was caught out in spectacular fashion when Twitter pranksters hijacked their campaign. Whilst trying promoting ‘Forever Faster’, Puma asked fans to tweet their favourite Puma-wearing player to get a personalised “autograph” Twitter card. As you’d expect, things all went terribly wrong when rival fans changed their Twitter names to resemble some not so nice phrases to accompany Puma’s messages, which were tweeted back to the user. Here are some (of the tamest!) examples…

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Chat Apps Continue Growth

by Simon Kemp in News

We Are Social - Global Chat App Figures 2014-08-25

Jon Russell just alerted us to a tweet from WhatsApp CEO Jan Koum that reveals the service’s latest active user numbers – and an impressive new milestone:

For context, WhatsApp only just passed the 500 million mark back in April, which means the service is currently growing by an astonishing 800,000 new active users every day – that’s more than 9 every second.

WeChat continues to impress too, with 438 million users, the majority of whom are still in China.

LINE and Kakaotalk also appear to be growing, although neither service reports monthly active user numbers, so direct comparisons are tricky.

Similarly, Jon reports that Tango now has 70 million active users, while Viber – another favourite in APAC – has around 100 million active users.

Keep your eye on those numbers though – after last week’s update, we’re probably going to need to update our Chat App Users infographic again…

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What’s next for Twitter?

by Alex Young

The Wall recently published this article by me on Twitter’s next moves. They’ve been kind enough to let us reproduce it in full below:

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Twitter bounced back from a rough start to 2014 with a positive array of Q2 results, reporting stronger-than-expected financials and continued user growth. But what are Twitter’s next steps to further monetise the platform and stand strong amongst its competitors?

Attracting users – and keeping them interested
Twitter can update its platform to make life easier for brands, but ultimately, its success depends on attracting users and keeping them interested. Even Twitter itself admits that it isn’t the most user friendly social platform, and it has been reported that the vast majority of people that sign up for Twitter don’t use it that frequently.

Twitter’s timeline is a big part of this problem, having received a lot of criticism for being over-complicated and not aesthetically pleasing. In recent months, Twitter has made an effort to make its service easier for new users to grasp. It has been spotted trialling hashtag translations, and have released embedded tweets-within-tweets. Such features allow users to understand tweets better, as well as tidy up the interface.

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CEO Dick Costolo also suggested there is a possibility of Twitter following in Facebook’s footsteps and incorporating an algorithmic timeline, a change that would certainly make Twitter easier to digest. However, Twitter’s USP has always been the fact that the content you see is of-the-moment and timely. Filtering posts would make it easier to follow, but would perhaps move Twitter towards a bit of an identity crisis as it gets a little too close to Facebook.

Twitter’s video strategy
Social video is a welcome alternative to untargeted TV placements and offers brands a more measurable alternative that’s become popular with advertisers. Facebook has been busy bolstering its video offering, and YouTube’s revenues continue to grow strongly. Twitter, however, still has a surprisingly low amount of video content. That’s now likely to change.

Previously, advertisers could target their video content on Twitter using user data, and we’ve seen a growing wave of embedded sports-related videos ads from brands like ESPN. But this option has so far been less accessible than competitor offerings.

Twitter recently announced its native video product – “Promoted Video”- to make it easier for brands to upload and share video content, helping them measure distribution and effectiveness. New, enhanced metrics will bring Twitter up to speed as a video platform, bringing them on par with Facebook and YouTube.

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Twitter’s promoted video content will not autoplay in the feed in the way that Facebook’s new Premium Video Ads do. Users will instead be able to click on what they want to watch and view it in their timeline. The feature comes on a cost per view pricing model - an attractive feature for marketers looking for set returns, allowing them to pay each time a user clicks to watch the video.

Twit-commerce
Twitter has the potential to be the ultimate impulse purchase platform, and has been introducing a range of features to bring the platform to the fore of social commerce.

The platform has been keeping us guessing recently with tests of a ‘Buy Now’ button, users spotting a ‘Payment and Shipping’ button and its acquisition with CardSpring, a card start-up that links companies to bank cards and tracks online activity to offline purchases.

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It has also been actively working with brands to build partnerships that demonstrate the viral power of the platform, such as Starbucks’ tweet a coffee and Amazon’s #AmazonCart.

Twitter’s retweet function offers users an instant and very easy method of sharing content. This viral nature puts the platform in a strong position when running e-commerce promotions, with the potential for tweets about offers and products to spread quickly.

This is an area where Twitter has potential to lead the industry with innovative solutions for advertisers, rather than merely keep up with Facebook’s offering. Its recent acquisitions and developments are glimpse of things to come, but as always, this needs to be carefully balanced with keeping users happy.

Ad targeting
Twitter lacks the huge amounts of personal user data that Facebook holds, meaning it can’t deliver targeted ads with the same degree of accuracy.

Recent updates and acquisitions suggest Twitter is counteracting this, adopting other methods of analysing its users to better target ads.

Last year Twitter introduced a new website tag for remarketing, helping marketers create tailored audiences from website visitors. It also acquired a digital ad exchange MoPub to boost its location-based mobile advertising offering, now an important part of Twitter’s overall business. This has allowed Twitter to connect its 270+ million users to billions of monthly mobile ads served by MoPub, broadening Twitter’s mobile ad ecosystem. This is a key part of Twitter’s long-term revenue generation strategy (and a big part of why Q2 was such a success for the platform).

More recently, we’ve seen updates to SocialRank, its analytics service looking into influential and engaged users, to now search users by location and keyword searches. The recent acquisition of image search company Madbits will also help Twitter analyse its users via their photos, offering more accuracy when targeting ads.

Following its ‘Promoted Video’ offering, Twitter continues to offer marketers even more control with its recent launch of performance-based tools, making it easier for marketers and SMBs to measure and optimise promotions. Twitter’s ‘objective-based campaigns’ mean marketers pay only for actions that meet objectives – like driving followers, tweet engagements and app installs. It is the next logical step in Twitter’s transition from a primarily branding, to a direct-response platform.

The future
It’s clear that Twitter is under pressure on a number of fronts, but it does seem to be working hard to improve its service, attract and keep users, and offer more to brands. We’ve already seen a marked improvement from Q1 to Q2; recent moves and acquisitions seem to indicate that Twitter is not only keeping up with the crowd, but showing potential to lead the way by building on its strengths.

Internet & mobile use in the UK

by Deniz Ugur in News

There has been a vast increase in the number of people accessing the internet and using it on handheld devices in the UK, according to data just released from the Office of National Statistics.

It found that 43 million UK adults accessed the internet in the last three months and of these, 76% accessed it daily. In fact, 21 million more adults accessed the internet daily in 2014 than in 2006.

The research also found that the 16-24 year old age group is most likely to access the internet ‘on the go’ using a mobile device, with a huge 96% using a handheld device to go online over the last three months.

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This month’s Ofcom’s Communications Market Report backs this evidence up, discovering that 16-24 year olds in the UK spend three times longer on their smart device than the average adult.

However, the Ofcom’s most interesting findings were focused on the ‘millennium generation’, who are now the most tech savvy age group in the UK. The study shows that the communications habits of younger people are changing fundamentally, with 12-15 year olds now spending just 3% of their communications time making voice calls, as opposed to 94% using text based services like instant messaging and social networking.